Mandate• Managing a team (more than 100 employees) and financial resources ($10,000,000 budget) of both Winnipeg and Quebec production print site by taking into account fluctuations in workload, priorities and organizational and technological changes in our government.• Establishing and maintaining strong client relationships to identify opportunities to improve delivery of services to our internal and external clients. (Cheque printing).• Advise senior management and make recommendations to optimize our service in respect to technology and political changes.Achievements• COVID-19 : Increased production by 500% by hiring, training and integrating to the existing team, in a very short time. • While in pandemic mode, I successfully integrated 2 new business lines who represent a volume 30M documents with millions in revenues.• Deliver more than 56M cheque a year with no incident• Optimize production by leaning legacy business processes and gaining efficiency at a lower cost

Mandate• Providing support and supervision remotely to more than thirty employees by demonstrating a positive attitude in addition to acting as a mediator in sensitive human relations in a dysfunctional operational team. • Establishing and maintaining strong client relationships to identify opportunities to improve and delivery a better services to our clients in a cost recovery finance budget model.• Promote a climate of trust and respect within the team and in partnerships with clients by setting realistic production deadlines and timely matter communication.Achievements• Leaning standardization process to reduce errors and gain in concordance of information management’s polities as well as departmental ethical values. • Built a complete business case that demonstrate options to higher management to help them take action in the future of archiving in government in respect to technological developments. • Working with Labour relation team to address lack of performance and HR issue within the team.

• Provides strategic advice, recommendations and briefing notes, including written reports to senior management for financial records. • Plans and controls the management budget as part of the development and preparation of regional business plans. Budget of $10M.• Develops and executes plans and strategies to achieve the service and production objectives of the business line.• Share budgetary and strategic information both vertically and horizontally. • Monitor the evolution of the division's priorities and analyze the impact on the team's work plans and financial situation.