Isabelle Bhering Email & Phone Number

Prague, Czechia

- Developed personalized management plans and tailored data solutions for clients across industries such as research, NGOs, mining, energy, and Brazilian basic materials companies, currently overseeing 4 out of 7 active PoCs and leading the successful renewal of a key client, becoming the first to transition them into the new services model.- Led the migration of 150+ knowledge base articles to HubSpot, improving client access to resources and collaborating with the Head of Customer Success to enhance self-service capabilities- As the company's only Portuguese speaker, I am the primary point of contact for Brazilian clients, managing accounts across multiple time zones and fostering relationships with 20 of the 36 leads from the Brazilian branch of our largest partner, a leading U.S. security integrator.- Currently, I’m working with product, customer success, and operations teams to automate bug reporting, ticketing, and NPS surveys using HubSpot, Slack, and Jira, replacing the manual Google Sheets process and streamlining workflows.

São Paulo, Brazil

- Managing SMB accounts starting in their post-sales process up to renovation; - Handling communication between the client and the Produt plus Performance team located in Greece; - Ability to translate the needs and objectives of the client into the successful implementation of the platform; - Guiding the client from the technical implementation until analyzing essential metrics to make an effective and successful campaign with high conversion rates.

Remote

Remote

- Dedicated support (in English) to business accounts (B2B) from Latin America and North America;- Assistance on the Onboarding process and initial presentation of the platform;- Training, assistance in setting up online events and pre-event tests through emails and Zoom calls;- Presentation and updates of new tools released frequently;- Post-event feedback with data analysis and develop next steps on the platform to keep the customer using the product;- Mediation between the customer and the product team;- Assistance with basic CSS and integrations with other platforms, such as Marketo.

Remote

- Answered constant flow of customer live chats and emails.- Provided information to customers regarding Hostinger's services, such as Hosting Plans and Domains and also website's configurations, such as DNS, WordPress basic development questions, common errors and tools recommendations.- Recommendations to customer regarding which hosting plan is the best suit for their project.- Focused on upsells.- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Remote

Bachelor, Political Science

Graduação, Graphic Design

High School Diploma

Exchange program at Vancouver's Metropolitan region (Canada).