Handle and promptly resolve all tenant complaints, issues, and lease or household rule violations.Composed and distributed first, second, and third reminder notices for each tenant’s annual recertification process.Followed up with tenants to provide the office with required documents or signatures for certifications or verification forms, making reasonable accommodations as needed to secure all paperwork.Oversaw day-to-day operations of a 112-unit tax credit independent senior living apartment complex.Fulfilled HUD requirements by collecting monthly tenant rent portions and preparing and submitting HUD vouchers.

Manage the building staff in the absence of the Property Manager. Ensuring departed residents are moved out properly and all paperwork is executed properly.Oversee tenant requests for work orders, obtaining estimates, providing proposals, submitting work orders.Setting appointments, showing apartments, certifying potential residents and maintaining a high percentage of occupancy. Assisted in coordination of maintenance and necessary services are followed up to ensure timely completion.Obtain aging report on behalf of Property Manager.Completed and approved Compliance files for LIHTC credits

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk andRetail/Gift Shop, as applicable.As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.Supervised a staff of 28 employees and ensured all employees were properly trained, knowledgeable and provided excellent guest service.