Organise operations on a daily basis in collaboration with other departments, plan the week according to the hotel activities, assist the front desk manager on some follow-up cases, verify reservations for accuracy, ensure client satisfaction, handle complaints, welcome and train new employees, compile payroll numbers, complete paperwork and mini bar inventory, fill insurance paperwork when incidents occur, apply late charges to client credit cards after departures, *occasional night auditor, contribute to sales department activities when required, weekly contribution to the company’s Facebook page.* This was not in the job description but it was my personnal contributions.