Isabelle Durand Email and Phone Number

- Informer les membres de l’UDA relativement à l’application et l’interprétation des ententes collectives - Renseigner la clientèle de l’UDA pour toutes questions relatives à l’exécution des contrats - Assurer la conformité de l’application des ententes collectives et réclamer toutes sommes dues ou tout document afférent à la vérification des productions selon les procédures en vigueur - Effectuer diverses activités de vigie pour s’assurer du respect de l’application des ententes - Assurer la mise sous juridiction des producteurs - Recevoir et assurer le suivi des plaintes et/ou doléances des artistes - Recevoir et traiter les demandes de dérogation et suggérer des solutions pour leur traitement - Recueillir toute information et tout document relatifs à un grief ou à tout autre recours, en vue d’une audition devant les instances prévues et en assurer le suivi - Rédiger les griefs récurrents - Représenter l’UDA sur les lieux de travail des artistes et lors de diverses activités - Participer à l’organisation des différentes rencontres dans le cadre des renouvellements d’ententes collectives (comités, assemblées sectorielles, etc.) - Collaborer à la préparation de divers rapports ou mises à jour de documentation reliés à l’application d’une entente collective et à son renouvellement - Effectue des analyses ou recherches pertinentes sur des sujets ou dossiers qui lui sont confiés - Participer aux activités d’information et de formation destinées aux membres de l’UDA - Effectuer toute autre tâche connexe

- Analyser la documentation reçue des dossiers à débourser et s’assurer de leur conformité et complétion- Faire le suivi des documents manquants/à corriger auprès des courtiers et représentants - Fournir des documents aux courtiers au besoin- Effectuer la recherche de liens sur les véhicules financés, s’assurer d’obtenir les mainlevées/quittances requises le cas échéant- Envoyer les dossiers complets en déboursé- Vérifier la réception et conformité des documents requis post-déboursé (immatriculations, radiations de liens, originaux)

- Drafting and formalization of processes allowing operations management and financial monitoring of the Group's customer projects- Analysis of financial data relating to client projects in order to provide the Management with strategic information for decision making - Turnover monitoring, analysis of the non-billable & margins, alert on risks by project- Produce reports and analyzes and issue recommendations in order to optimize the profitability of the Group's activities

Accounts receivable: - Invoicing - Recovery of overdue invoicesAccounts payable: - Ensure the reception of sub-contractors invoices and activity reports as well as suppliers invoice- Enter the invoices in the system, ensure their validation, enter the time spent on the corresponding projects and submit invoices for paymentAdministration of sales / commercial support: - Preparation of commercial offers - Support to the sales representatives and management of the commercial data in the CRM - Reception and registration of sales orders / monitoring of order consumptions / monitoring budgets and accounts - Verify the completion of activity reports, produce statistics of reports - Manage the license subscriptions and Microsoft relationship

- Manage the supplier accounts of the car fleet and site management- Create new suppliers and orders in the system and follow-up invoice payment- Manage and complete the redistribution of costs per department files - Produce analysis and statistics for the car fleet- Participate in administrative process improvement projects- Organize different meetings and assist the collaborators for the reservation of travel- Translate several documents linked to administration or marketing

- Suggest business strategies and marketing solutions and write business plans for all companies - Manage the hiring process and the benefits- Manage the website and social media accounts and write marketing and web content- Improve the corporations' web presence, organize events- Translation of various documents such as promotional, technical or legal texts- Analyze, write and update administrative procedures and suggest improvements- Develop and improve the CRM

- Process the enrollments and modifications requested for the participants of group insurance- Proceed to the termination of groups and changes requested for insurance plans- Communicate with the employers to validate some informations and update the members’ files- Control the reception of electronic files, process them and make a followup with other teams or colleagues if necessary- Take the overflow calls from the plan administrators service, take note of all the information and transfer the message to the appropriate person

- Compose letters and memos and distribute them to the agents- Publish memos, service notes or notices on the Intranet and maintain the holiday calendar up to date - Make corrections in the time management system of the employees- Order and distribute the supplies for the department- Prepare the mail for expedited packages or letters- Receive phone calls and redirect them to the appropriate person and take the message if the person is absent- Reserve meeting rooms and confirm to the person in charge

- Analyze and process the transactions requested by the clients - Act as the contact for the plan administrators to answer their questions and assist them in the management of retirement plans- Make appropriate research to obtain the information requested by phone or email and make a followup to communicate the information- Analyze the daily reports to validate if the information and financial data is accurate - Apply the internal procedures to minimize the risks of fraud- Ensure that all laws that apply are respected in the processing of the transactions

- Weekly and quarterly followup and revision of the strategic plan with the development team- Creation and execution of many sales development campaigns - Setting up an employee efficiency evaluation system linked to an individual bonus according to the performance and participate in the evaluation of the employees- Write and post job opportunities within the company and prepare the employees work contracts- Prepare the agenda of different meetings and write the reportsConception and revision of different tools and documents for the work- organization- Reorganization of the structure and filing of electronic documents- Recommend many ideas of projects, strategies and growth for the organization