• Teaching an accelerated beginner class• Creating resources and material to engage students via a communicative methodology

Educational Improvement & Product

TAFE Skillstech - Acacia RidgeApprentice Management Administration -

• Assisting teachers with resources and corrections• French conversation practice with year 7 to year 12 students.

• Conversation practice in French with year 11 and 12 VCE and IB students with the objective to prepare the oral exams• Group conversation practice with year 10 students (3 to 5 students)• Extension tasks with Francophone students in year 9 and 6.• Working with French teachers to provide best outcome for students.

• Judge for poetry recitations performed in French by secondary school students in various schools around Melbourne.• Conversation in VCE exam conditions with year 11-12 students and marking with the objective to select students for the competition final.

• Management and development of the private tuition sector via superior customer service with both internal and external stakeholders:o Providing information and administrative support to prospective students and schoolso Finding a suitable teacher and organizing packages/memberships from start to finish.o Providing personalized customer service to future and current students.o Following up on enquiries or issues with the aim to provide an appropriate solutiono Establishing support processes to deliver efficient serviceo Implementing and managing registers system for students and teachers including all required details for their class (ie: classroom)o Liaising with staff to ensure smooth delivery of classeso Applying guidelines and policies such as School Processes, Code of Conduct, Child Safe Standard,…..• Interpret student data for analysis and marketing purposes.

• Project management: in charge of negotiating and finalizing the integration of the French Section Elective in a public Australian school.o Dealt with various stakeholders including parents, teachers, principals, School Council, French embassy representatives and Department of Education and Trainingo Lead a committee of 10 memberso Managed 10 employees & a budget of over $1 million complying with DET policies and guidelines.o Prepared correspondence and reportso Chaired AGMs and meetings

• Developed service satisfaction survey and subsequent interpretation of data• Built relationships with partner schools• Facilitated visit from an expert from France to help implementing French binational program in secondary school• Set up information evening for prospective high school students families• Organisation of fundraising events

• Courses set up on Moodle to be used by tutors and students early 2015.• Australian Graduate Survey data entry and analysis.• Preparation of end of year exams paperwork• Preparation of evaluation survey for every unit taught.

• Students results entry• Assisted the Coordinator of Studies with study plans, timetable, curriculum, …• Organized a 2 week study Tour in France and UK (flights, accommodation, visits, schedule,…)• Provided secretarial support to Academic Secretary and Registrar including taking minutes during board meetings, recording of Students attendance

• Provided prompt and accurate administrative support as well as customer service to prospective students such as course enquiries, applications, interviews, enrolments and orientation sessions – was first point of contact for all future and current students.• Provided administrative support and advice to current students such as issues with enrolments, units, exams and emergencies• Liaison with sessional staff regarding classrooms, resources, paperwork and payroll.• Liaison with various departments within the university• Creation and maintenance of students’ database facilitating course management.• Established support processes for better course delivery• Assisted Course Coordinator with administrative tasks.• Presence and assistance at writing and conversation events (Rotunda in the West).• Invoices processing • Short courses administration (queries, bookings, payments) – Liaison with teachers, community centers, students,…