Knowledge Base Writer
Current- Liaising with multiple departments, including project managers, UX designers and writers, devs, and customer support on new features - Mapping and creating content in the Wix Help Centre for new releases.- Maintaining existing articles and updating them to fit with the current guidelines and tone - Leading large-scaled revamp and clean up projects - Transforming technical procedures into digestible, clear content for users - Creating visuals to complement article content… Show more - Liaising with multiple departments, including project managers, UX designers and writers, devs, and customer support on new features - Mapping and creating content in the Wix Help Centre for new releases.- Maintaining existing articles and updating them to fit with the current guidelines and tone - Leading large-scaled revamp and clean up projects - Transforming technical procedures into digestible, clear content for users - Creating visuals to complement article content - Ensuring that all relevant in-product articles are linked - Liaising with localisation teams on content translation - Training my colleagues on accessibility standards in technical writing Show less
