PMO of Customer Experience projects• Execution of projects with the Italian corporate, the North American team and the LatAm team• Report directly to management and board• Creation and management of events• Responsible of the CTI system migration in a LatAm level• Responsible of ecommerce integrations on the after sales side• Leader of projects for After Sales at a global level.• Leader of more than 10 projects and continuous improvement actions.

PMO of Customer Experience projects• Execution of projects with the Italian corporate, the North American team and the LatAm team• Report directly to management and board• Creation and management of events such as the LatAm Team Building• Responsible of the CTI system migration in a LatAm level• Responsible of more than 5 ecommerce integrations on the after sales side• Leader of projects for After Sales at a global level.• Leader of more than 25 projects and… Show more PMO of Customer Experience projects• Execution of projects with the Italian corporate, the North American team and the LatAm team• Report directly to management and board• Creation and management of events such as the LatAm Team Building• Responsible of the CTI system migration in a LatAm level• Responsible of more than 5 ecommerce integrations on the after sales side• Leader of projects for After Sales at a global level.• Leader of more than 25 projects and continuous improvement actions. Show less

Execution of current projects in the area, maintenance of planning, business cases, monitoring of the scope, quality and performance of the implementation. | Development of continuous improvement projects in the areas of After Sales, Customer Service and Sales Adm in favor of KPIS improvements | Monitoring and support of the post go live phase of projects implemented in the After Sales area | Identify project improvements and KPIs | Contact with the global team in meetings, e-mails and tickets… Show more Execution of current projects in the area, maintenance of planning, business cases, monitoring of the scope, quality and performance of the implementation. | Development of continuous improvement projects in the areas of After Sales, Customer Service and Sales Adm in favor of KPIS improvements | Monitoring and support of the post go live phase of projects implemented in the After Sales area | Identify project improvements and KPIs | Contact with the global team in meetings, e-mails and tickets (English and Spanish) for the progress of projects and the B2B website | Acting in the execution of operational backoffice activities of the B2B relationship and ecommerce platform, registration of new customers, maintenance of existing registrations, clearance of special accesses, support to the service team regarding site functionalities, correction of errors / gaps, training of front end functionalities for new company employees. Show less

Liderando a execução estratégica das iniciativas de marketing, garantindo a eficácia operacional e o alcance dos objetivos organizacionais. Gerenciando equipes, otimizando processos, visitando clientes e impulsionando o desempenho, assegurando a integração perfeita entre as estratégias de marketing e as operações diárias.

Brain is a student-run consulting company for internationalization, where I was part of the project team. We researched and set up market prospects and presented them to the client. There I learned to research and analyze data (mainly SWOT analysis), always passing it on to superiors and then to clients.