Isabel Horn Lenzi Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Utilizing all my experience with Customer Service and administrative roles to provide excellent customer experience.Successfully communicated with customers via phone and email to address inquiries, resolve issues, and ensure overall customer satisfaction.Ensured precise and efficient data entry for customer account openings and closures, maintaining accurate and up-to-date customer records. Demonstrated proficiency in utilizing databases and systems for tracking customer… Show more Utilizing all my experience with Customer Service and administrative roles to provide excellent customer experience.Successfully communicated with customers via phone and email to address inquiries, resolve issues, and ensure overall customer satisfaction.Ensured precise and efficient data entry for customer account openings and closures, maintaining accurate and up-to-date customer records. Demonstrated proficiency in utilizing databases and systems for tracking customer information and transactions.Established effective working relationships with team members to enhance overall customer satisfaction and streamline processes.Effectively identified and resolved customer issues, displaying a proactive approach to problem-solving and contributing to a positive customer service environment. Show less

Dublin, County Dublin, Ireland

PrepayPower is the market leader for Pay-As-You-Go energy in Ireland.During my first month in the company, I had the opportunity to work alongside tier 2 agents to offer support to customers helping analyse and investigate complaints and escalations.Daily working with CRM and intrapersonal skills to provide the best care to our customers. Continuously training on different products and services the company provide.Analysed customer cases on energy usage and the impacts… Show more PrepayPower is the market leader for Pay-As-You-Go energy in Ireland.During my first month in the company, I had the opportunity to work alongside tier 2 agents to offer support to customers helping analyse and investigate complaints and escalations.Daily working with CRM and intrapersonal skills to provide the best care to our customers. Continuously training on different products and services the company provide.Analysed customer cases on energy usage and the impacts that it can generate in their daily lives, using data tools to guarantee we are providing control to the customer on their energy spending, creating problem-solving solutions while communicating with customers and solving daily queries about how the product works.Currently training on Broadband product to solve customers queries about no internet connections or eventual faults. Show less

Dublin, County Dublin, Ireland

Clipper Logistics plc has been a leader in retail logistics for more than two decades, operating in over 50 sites in the UK and mainland Europe.While working in Clipper, I prioritized teamwork and helped co-workers achieve daily targets while ensuring safety on site. In a very fast-paced environment, I helped to train new employees and helped organize workflow adapting to new products and procedures.

Dublin City, County Dublin, Ireland

Füdi Delicatessen is a restaurant specialising in coffee and deli meals.I was responsible for the opening and closing of the store and responsible for the coffee dock. Aided team in preparation of goods and stock counts and orders. Continous training in company guideline for food and safety.

Dublin City, County Dublin, Ireland

Caffe Misto is a restaurant in Dublin specialising in traditional Irish breakfast.During this experience, I provided excellent customer service and assisted in the production of food and beverages at the restaurant.

Dublin, Ireland

Fallon & Byrne is one of the best spots in Dublin to discover good food, wines and coffee.I worked with the coffee and deli team to provide the best care to customers. Worked alongside supervisors to improve products, responsible for stock control and aiding on stock orders. Keeping documentation on the health and safety of foods and drinks and ensuring all equipment was ready to use at all times.Continuous health and safety training on food, beverage and store safety… Show more Fallon & Byrne is one of the best spots in Dublin to discover good food, wines and coffee.I worked with the coffee and deli team to provide the best care to customers. Worked alongside supervisors to improve products, responsible for stock control and aiding on stock orders. Keeping documentation on the health and safety of foods and drinks and ensuring all equipment was ready to use at all times.Continuous health and safety training on food, beverage and store safety procedures. Helped training new staff members. Show less

County Dublin, Ireland

KFC is one of the most well-known foods and beverage companies worldwide.During my time at KFC I provided excellent customer service in a very fast-paced environment, able to solve customer complains and queries on spot and bring quality food at all times. Following all procedures and safety measures for food and drinks, responsible to maintain high-level hygiene in the restaurant at all times.Thanks to my interpersonal skills, was one of the teammates who would give direction… Show more KFC is one of the most well-known foods and beverage companies worldwide.During my time at KFC I provided excellent customer service in a very fast-paced environment, able to solve customer complains and queries on spot and bring quality food at all times. Following all procedures and safety measures for food and drinks, responsible to maintain high-level hygiene in the restaurant at all times.Thanks to my interpersonal skills, was one of the teammates who would give direction and training to new employees. Show less

Timbó, Santa Catarina, Brazil

Refrigeracao Lenzi is a service provider for more than 50 years in the city of Timbo, Santa Catarina. Helping promote solutions on refrigeration for companies and homes.I developed a new maintenance planning project that generated sales all year for the company and not only at peak times of the year, supporting the customers all year with maintenance of their equipment. I also organized the scheduling of services and daily targets for the team, utilizing CRM systems and… Show more Refrigeracao Lenzi is a service provider for more than 50 years in the city of Timbo, Santa Catarina. Helping promote solutions on refrigeration for companies and homes.I developed a new maintenance planning project that generated sales all year for the company and not only at peak times of the year, supporting the customers all year with maintenance of their equipment. I also organized the scheduling of services and daily targets for the team, utilizing CRM systems and Microsoft Office. Show less

Timbó

I worked at the Court Service of Timbo, in the State of Santa Catarina, Brazil.As an office intern, provided support to the administration team at the courthouse. Participated in various organizational activities, ensuring we could provide resources and equipment on demand and had spaces and supplies ready when needed. Responsible for the supply of food and refreshments at events, meetings or court sessions.I was responsible for checking and correcting all employee's schedules… Show more I worked at the Court Service of Timbo, in the State of Santa Catarina, Brazil.As an office intern, provided support to the administration team at the courthouse. Participated in various organizational activities, ensuring we could provide resources and equipment on demand and had spaces and supplies ready when needed. Responsible for the supply of food and refreshments at events, meetings or court sessions.I was responsible for checking and correcting all employee's schedules and stock control of the unit located in Timbo. Show less

Higher National Diploma, Data Analytics

Bachelor'S Degree, Business Administration And Management, General