Isabel Leo De Wigton

Isabel Leo De Wigton Email and Phone Number

HR Systems Specialist @ Wegmans Food Markets
Rochester, NY, US
Isabel Leo De Wigton's Location
Rochester, New York, United States, United States
About Isabel Leo De Wigton

First and foremost, I'm a problem-solver! On-time execution is my professional passion.My career path has taken me from the front office to the back office of multinational FMCG companies such as SABMiller, Alicorp, and P&G, giving me a well-rounded perspective on sales strategies and methodologies. I've learned the different routes to solving problems in this context, and I've also come to understand the importance of a healthy and constructive relationship between buyers and sellers.I design, implement, and supervise projects that increase the effectiveness and efficiency of commercial areas in large companies as well as startups and foundations for social change. I put our clients at the center of everything I do, often moving into their offices, and I seek out relevant data and experience to make informed decisions. I also promote a confident work environment where pilot projects are more than welcome, and objectives are a moving target.I love participating in social projects where the classic PM models get turned completely upside down. The anything-goes, resource management, hands-on emotional rollercoasters is some of the most rewarding work I do! I love meeting new people and hearing new perspectives. If you want to geek out about sales models, route to market, commercial capabilities or cats, please connect!

Isabel Leo De Wigton's Current Company Details
Wegmans Food Markets

Wegmans Food Markets

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HR Systems Specialist
Rochester, NY, US
Isabel Leo De Wigton Work Experience Details
  • Wegmans Food Markets
    Hr Systems Specialist
    Wegmans Food Markets
    Rochester, Ny, Us
  • Alicorp
    National Channels Development Manager
    Alicorp May 2020 - Nov 2021
    Guayaquil, Guayas, Ecuador
    - Implemented improvements in GTM system resulting in +24% increase in Sell Out and +33% increase in numeric coverage.- Implemented "Perfect Customer" visibility program resulting in +35% Sell Out and +12% in rotation in selected POS.- Managed merchandising model to increase return on activations and promotions, and reduce investment vs sell out ratio in -5pp.- Designed and implemented training workshops on commercial topics and soft skills for the commercial team and Distributors… Show more - Implemented improvements in GTM system resulting in +24% increase in Sell Out and +33% increase in numeric coverage.- Implemented "Perfect Customer" visibility program resulting in +35% Sell Out and +12% in rotation in selected POS.- Managed merchandising model to increase return on activations and promotions, and reduce investment vs sell out ratio in -5pp.- Designed and implemented training workshops on commercial topics and soft skills for the commercial team and Distributors nationwide. Average participation of 96%. Show less
  • Procter & Gamble
    Go2Market Project Manager
    Procter & Gamble Nov 2017 - Dec 2018
    Provincia De Lima, Peru
    - Identified opportunities in commercial management, implemented process adjustments and monitored performance.- Reviewed and integrated data provided by Distributor with P&G systems.- Designed, implemented, and controlled the new telesales channel.- Definition of the Service Level Agreement with service providers.- Managed project stakeholders and cross-functional teams for project operations.
  • Fortel Customer Experience & Bpo
    Customer Service Manager
    Fortel Customer Experience & Bpo Mar 2017 - Sep 2017
    Lima
    - Managed various campaigns for companies in telecommunications, banking, finance, and consumer goods sectors.- Focused on increasing profitability levels through efficient resource utilization and productivity improvement.
  • Cervecería Nacional
    Customer Interaction Center Manager
    Cervecería Nacional Apr 2016 - Feb 2017
    Guayaquil, Ecuador
    - Responsible for the telesales management of the entire portfolio [POS: +90k] [75% of the annual sales: $338MM]- Implementation of Customer Service processes, achieving an 18pp increase in First Call Resolution and a 29pp increase in tele collections effectiveness.- Focus on generating high levels of efficiency through process optimization, resulting in 15% reduction in cost per order, 5pp increase in contactability, 12pp increase in sales effectiveness and an 11% increase in orders… Show more - Responsible for the telesales management of the entire portfolio [POS: +90k] [75% of the annual sales: $338MM]- Implementation of Customer Service processes, achieving an 18pp increase in First Call Resolution and a 29pp increase in tele collections effectiveness.- Focus on generating high levels of efficiency through process optimization, resulting in 15% reduction in cost per order, 5pp increase in contactability, 12pp increase in sales effectiveness and an 11% increase in orders per hour.- Managed a team of 250 people with a reduced turnover rate of 4pp. Show less
  • Sabmiller
    Senior Coordinator Of Customer Interaction Center
    Sabmiller Mar 2007 - Mar 2016
    Lima, Perú
    - Successfully incorporated 90% of customers into the tele-sales service, increasing operational capacity.- Responsible for the design, implementation and control of productivity improvement projects for Televentas and Customer Service operations for Peruvian territory clients [POS +120k], resulting in a 7% reduction in cost per order and an 8pp increase in strike rate of sales.

Isabel Leo De Wigton Skills

Liderazgo De Equipos Microsoft Office Trabajo En Equipo Project Management Sap Crm Sap Erp Project Coordination Microsoft Excel Team Leadership Teleservices Customer Service Estrategia Empresarial Productos Sap Operaciones De Venta Ventas

Isabel Leo De Wigton Education Details

Frequently Asked Questions about Isabel Leo De Wigton

What company does Isabel Leo De Wigton work for?

Isabel Leo De Wigton works for Wegmans Food Markets

What is Isabel Leo De Wigton's role at the current company?

Isabel Leo De Wigton's current role is HR Systems Specialist.

What schools did Isabel Leo De Wigton attend?

Isabel Leo De Wigton attended Universidad Esan, Massachusetts Institute Of Technology, Universidad Peruana De Ciencias Aplicadas, Ipae Escuela De Empresarios.

What skills is Isabel Leo De Wigton known for?

Isabel Leo De Wigton has skills like Liderazgo De Equipos, Microsoft Office, Trabajo En Equipo, Project Management, Sap Crm, Sap Erp, Project Coordination, Microsoft Excel, Team Leadership, Teleservices, Customer Service, Estrategia Empresarial.

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