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Isabelle Boucher Email & Phone Number
St Strategy Manager, Customer Journey Design
at
TELUS Business
1 work email found
@rci.rogers.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
St Strategy Manager, Customer Journey Design
Location
Toronto, Ontario, Canada
Company size
Who is Isabelle Boucher? Overview
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Quick answer
Isabelle Boucher is listed as St Strategy Manager, Customer Journey Design at TELUS Business, a company with 2735 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at rci.rogers.com and a matched LinkedIn profile for Isabelle Boucher.
Isabelle Boucher previously worked as Sr Strategy Manager, Strategic Transformation Team at Telus Business and Sr Strategy Manager, Experience Design at Telus Business. Isabelle Boucher holds Bachelor Of Arts (Ba), Bioethics/Medical Ethics from University Of Toronto.
Company email context
Email format at TELUS Business
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{first}.{last}@rci.rogers.com
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AeroLeads found 1 current-domain work email signal for Isabelle Boucher. Compare company email patterns before reaching out.
Profile bio
About Isabelle Boucher
I'm a seasoned telecommunications manager with 20+ years of experience in business policy management, continuous improvement, and customer experience strategy, both as an individual contributor and as a leader.I've held many different roles over the course of my career, but the ones I'm most passionate about are the ones where I can solve problems, remove frustration and enable outstanding customer experiences. I thrive on crafting customer-focused journeys and streamlining business processes, from the initial design phase all the way through to the final execution.Let's chat about how I can contribute to enhancing your team's approach to designing better experiences.
Listed skills include Business Analysis, Customer Experience, Business Process, Vendor Management, and 16 others.
Current workplace
Isabelle Boucher's current company
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Telus Business
9 roles
Isabelle Boucher work experience
A career timeline built from the work history available for this profile.
Sr Strategy Manager, Strategic Transformation Team
CurrentLead the design and implementation of key strategic projects for the TBS Commercial and Public Sector Product team, using service redesign, process optimization, and customer-centric service delivery enhancements to streamline operations and drive successful outcomes.
Sep 2023 - Present
Sr Strategy Manager, Experience Design
Led process reinvention initiatives using a multi-disciplinary approach blending continuous improvement, project management and change management methodologies to enable cross-functional teams within TBS to design and implement creative solutions to their business problems.
Oct 2022 - Oct 2023
Senior Manager, Continuous Improvement, Customer Policies & Ccts
Manage the teams responsible for agent-facing business policy documentation in knowledge management repositories used by Rogers and Fido frontline agents, and for the reduction of customer complaints filed with the CCTS, an independent ombudsman for the Canadian telecommunications industry.
Apr 2017 - Oct 2022
Manager, Customer Policy
Managed a team of Sr Analysts responsible for the governance, implementation and documentation of customer-facing policy for the Rogers and Fido brands. Helped to implement policy changes required to comply with key legal/regulatory changes, including Wireless Code (2013 & 2017) and TV Service Provider Code (2017), as well as major business initiatives.
Feb 2013 - Apr 2017
Policy Specialist, Customer Experience Strategy
Developed and maintained the policy documentation used by frontline agents at Rogers and Fido. Participated in a major overhaul of policy content in knowledge management repositories, including the implementation of a standardized template and writing style.
Dec 2009 - Feb 2013
Business Analyst (Rba And Security), Business Transformation
Jun 2008 - Dec 2009
Business Support Consultant, Rogers Business Services
Dec 2003 - Jun 2008
Bilingual Customer Service Representative
Sep 2002 - Dec 2003
1 education record
Isabelle Boucher education
FAQ
Frequently asked questions about Isabelle Boucher
Quick answers generated from the profile data available on this page.
What company does Isabelle Boucher work for?
Isabelle Boucher works for TELUS Business.
What is Isabelle Boucher's role at TELUS Business?
Isabelle Boucher is listed as St Strategy Manager, Customer Journey Design at TELUS Business.
What is Isabelle Boucher's email address?
AeroLeads has found 1 work email signal at @rci.rogers.com for Isabelle Boucher at TELUS Business.
Where is Isabelle Boucher based?
Isabelle Boucher is based in Toronto, Ontario, Canada while working with TELUS Business.
What companies has Isabelle Boucher worked for?
Isabelle Boucher has worked for Telus Business and Rogers Communications.
How can I contact Isabelle Boucher?
You can use AeroLeads to view verified contact signals for Isabelle Boucher at TELUS Business, including work email, phone, and LinkedIn data when available.
What schools did Isabelle Boucher attend?
Isabelle Boucher holds Bachelor Of Arts (Ba), Bioethics/Medical Ethics from University Of Toronto.
What skills is Isabelle Boucher known for?
Isabelle Boucher is listed with skills including Business Analysis, Customer Experience, Business Process, Vendor Management, Call Centers, Requirements Gathering, Business Process Design, and Business Process Mapping.
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