Director (Senior Manager), Research And Market Intelligence
CurrentI lead the Research and Market Intelligence team and I am responsible for developing and deploying the strategic market intelligence research activities on topics related to: 1) small and medium sized businesses’ needs and demand for financial services and products; 2) emerging needs and purchasing behaviours; 3) market conditions and performance. I am responsible for proactively and continuously monitoring and analyzing events in the organization’s internal and external environment to provide intellectual leadership with respect to both short-term tactics and long-term strategic vision and positioning. I also provide leadership and direction to the Research and Information Center team.