Isabelle Theme Email & Phone Number

Paris, Fr

Paris - Switzerland

Membre du comité de direction.Distribution dans 20 pays et 50% du CA en Asie, 50% en Europe.★DIGITAL LEARNINGCréation de tous les supports digitaux (e-learning, v-learning...) à destination des marchés (produits et protocoles en institut et spa 5 étoiles), activation de la plateforme LMS, Challenges et Reward. Actions digitales en social media (IGTV), Gamification de l'expérience apprenant globaleCréation des nouveaux protocoles de soin, en cabine et gestuelles d’auto-massage clients (spa@home - tutoriels)★STRATEGIE BUSINESSParticipation active à la stratégie globale de l'entreprise et réponses aux besoins des marchésMise en place d'une ingénierie pédagogique pour une efficacité de restitution terrain avec intégration des parties Customer Centric & Sales Tips dans tous les modules : Bénéfices, Promesse de chaque Collection, Mots pour en parler, Quiz & Cas Clients. Création des mini soins (animation PDV) Intégration nouveaux marchés (Allemagne, Italie, Corée, US, Inde…), prospection, suivi de KPI’s de performance et accompagnement ponctuel en local (Japon, Hong-Kong, Espagne…)Développement des outils d'aides à la vente multi langues (Ordonnances de Beauté, Stop Shopper) et argumentaires de vente★FORMATION DE FORMATEURSAnimation de la communauté des Training Managers wordwide et management d’une formatrice internationale

Paris

Execuctive committee of Mac Cosmetics. Management of a team of 15 trainers. Training linked to the business stakes, for developping artistic technics, product knowledge, influence, customer service and experience with 350 make-up artists in a 55-store network with 3 major aims :BUSINESS STRATEGYOn a par with the Sales, elaboration of the annual strategy - deployment of a personalized training course for each artist and store with the follow-up of KPI's in order to reach individual and collective objectives : +12,5% of the AUS, evolution of the NPS of more than 66%RETAIL EDUCATIONCreate tools and efficient pedagogical sessions despite a limited budget - Maintain and raise the excellence level of make-up artists - Focus on personal advice, listening and customer loyalty : 80% of mystery shoppers above 80/100. TRANSFORMATION. Structure & organise the service - Target field action - Establish the quality of welcoming and a good level of customer service by the artists : from expert authority to listening, advice and selling posture. Setting up a social media program. Initiate all the teams to gigital learning. Identify and promote the new trends of creators thanks to the make-up looks during Fashion Week.

Paris

MANAGEMENT OF 6 TRAINERS on the Clarins, Mugler & Azzaro brands.Construction and deployment of the internal and external sales training strategy (products, selling ceremony and service) around 3 priority axes : MODERNIZATION. Reorganize the entire service - Complete redesign of the Clarins trainings up to the validation of the knowledge - Motivate the teams by personal development trainings - Instill emotions : make the BAs dream to give envy and make the customers live the experience - Bring a 360° strategic vision with all the departments of the subsidiary - Nearly 9500 BAs trained in 2017.INNOVATION. Surprise, emerge by powerful training actions to retain the loyalty of saleswomen : Roadshow Azzaro Wanted with 3000 BAs trained / Angelmuse and the awakening of the senses (singing, dancing, rituals, magic etc...) - Reinforce the link of perfume brands by the fashion universe of creators - Ensure the commercial success of the 3 brands' launches with an innovative pedagogical approach and tailor-made sessions : 90% satisfaction rate and 90% learning rate. DIGITAL LEARNING. Set up e-learning programs and mobile apps with nearly 5000 annual connections -Enrich the training platforms Myclarins and SoFragrances - Create the digital version of the group magazine with 15 000 copies distributed.

Thierry Mugler, Azzaro, Zadig & Voltaire and Swarovski Member of the Executive Committee TRAINING POLICY. Internal and external strategy - Negotiations & distribution partnerships & Budget steeringMANAGEMENT. Team motivation and coaching - Development of individual and collective talents -Transmission of group and service priorities TOOL CREATION & DIGITALIZATION. Training modules - Blended and social learningEXTERNAL COMMUNICATION. Communication and loyalty plan with the CFG MAG/80 pages BDD : 15 000 addresses - Creator of the 2006 support - Event and press conferences Member of the Cosmetics Executive Women network since 2006 sponsored by Vera Strübi

Jean-Paul Gaultier & Issey Miyake

Beaute Prestige International : Jean-Paul Gaultier & Issey Miyake

Groupe Lvmh