Isabelle Von Maltzan Email & Phone Number

• Develop and execute volunteering strategies that align with the organisation's ethos and objectives• Lead, mentor, and manage a team of 5 members of staff and 500 volunteers • Drive diversification and higher retention of the volunteer pool• Manage a significant budget and budget decisions• Collaborate and influence internal and external stakeholders • Monitor and execute KPI's to ensure continued programme development

London, United Kingdom

• Responsible for the operational running of the Public Engagement Department at the Tower • In charge of the operations budget for the Public Engagement Department at the Tower.• Managing an Assistant Site Coordinator team as well as 67 Public Engagement Volunteers. This included growing our volunteer pool by nearly 20 people through targeted recruitment and training.• Superbloom Volunteer Coordinator - supporting 1000+ volunteers during our Superbloom project.

• Supporting the Site Facilitator in the operational tasks of the Public Engagement Department• Providing the facilities, reception and administrative support for the Public Engagement events at the Tower of London • Managing the 6 Schools Desk Volunteers to ensure the smooth run of the Schools Programme

London, United Kingdom

• Running activities for different groups with a focus on children and families across four of the HRP sites• Duty-managing workshops and activities across Historic Royal Palaces including management of volunteers and staff

• Responsible for the well-being of the visitors and collection and aiding staff members with maintenance, security and events at the Museum• Supporting the Learning Department with family activities during holidays• Providing information and engaging with a diverse audience

London, United Kingdom

• Ensuring the well-being of the visitors and collection • Supporting all teams through extensive language skills• Named best new employee of the season • Supporting family activities and events

London, United Kingdom

• Responsible for internal recruitment and training & development• Increased the headcount by nearly 20 people in my first year. • Delivered training and ongoing support for new employees as well as current staff in English, French and German.

Essen Area, Germany

• Organising and teaching an English course for adults; • Translating client correspondence and contracts (German, English, French) • Administrative support

Pau Area, France

• Writing the museum's press kit • Creating and guiding tours in three languages

Executive Mba

Bachelor'S Degree, Kulturwirt - Cultural Studies And Business Administration

Thesis: Management and leadership in a cultural institution. - Vergleich zwei deutscher Museen.

Licence (Ba), Lea - Foreign Languages And Business Administration

High School

High School