Isabelli Cristina Dos Santos Email & Phone Number

Paris, Fr

Dublin, County Dublin, Ireland

.• Providing administrative support for the daily operation of the medical department, including health record documentation analysis, answering phone calls and arranging appointments, scheduling off-site clinics, billing patients and third-party payers, entering data into the central database, and maintaining and updating the database system as necessary while protecting the confidentiality of the record. • Managing email queries and appointment requests. Responding to client requests, writing letters, recording medical notes, and filing and typing reports. Scheduling off-site clinics supports physician staff by representing physicians. .• Providing personal assistant support to medical staff.• Providing backup support for Senior Personal Assistant, organizing and managing busy calendars (resolving conflicts and protecting time for priorities). .•Promoting effective communication and teamwork between medical staff services and medical staff leadership. .• Maintaining office files and patient records, anticipating needs; placing and expediting orders; verifying receipts, and troubleshooting breakdowns. Maintain quality results by following and enforcing standards. .• Enhances physician office reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.•Wellness Department: Applying an internal survey (SWOT) and analyzing the digital presence of the company's competitors using SemRush. Build a Digital Marketing Plan focused on the company's needs. Monitoring the Digital Marketing Strategy aligns with company goals considering SEO and keywords. Provide suggestions for improvement in each phase of the Digital Marketing plan.

Dublin City, County Dublin, Ireland

• Planning and carrying out overall client support operations, including order management, tracking and reporting services progress, troubleshooting challenges and handling and updating the internal database.• Providing frontline customer support, handling new and existing claims, complaints, and general inquiries.• Tracking orders with production and logistics, communicating order status with clients.• Assisting customers with payments and miscellaneous billing transactions.Main achievements:• Ensured all services were completed as per customer SLA and quality standards.• Worked with management to continually evolve and refine operational metrics and processes to drive continual improvement.

Dublin City, County Dublin, Ireland

• Performing market research and online surveys to identify the social media tools that stood out within digital marketing strategies during this period.• Application of SOSTAC Marketing Model in Pizza Hut's brand. Supported by the SMART approach and SWOT analyses to demonstrate how the brand established its goals and applied them to optimise performance and increase sales and consumer experience.• Implemented social media strategies and storytelling to raise awareness and funds for a non-profit company through digital platforms (Facebook/Instagram/YouTube/website). The project increased funding and the partners' and sponsors' engagement.• Marketing Channel Management Project: launching the e-commerce platform of a Retail business (during the pandemic) aiming to provide the same experience for customers of a physical store and overcome market challenges. The project included marketing analysis, e-commerce setting up, shipping/logistics, customer service, and online marketing. Tools used: SEO, Google Analytics and Social Media.

Dublin City, County Dublin, Ireland

• Presenting, clarifying and suggesting products to the customer, using value-added suggestive-selling techniques to generate additional sales opportunities.• Helping and troubleshooting for payment processing, working cross-functionally with a multicultural team.• Managing stock rotation to ensure in-date stock is available and minimising waste through out-of-date stock.Main achievements:• Implemented FIFO methodology, reducing waste through stock costs.• Contributed to the development of processes to improve efficiencies.

• Assisting overall HR functions, including new hire right-to-work, onboarding and wellbeing programs.• Supporting payroll operations and assisting with all areas of benefits administration.• Serving as a liaison between employees, departments and senior management• Maintaining databases to facilitate tracking/documentation of HR programs.Main achievement:• Established effective working relationships with various internal and external stakeholders.

Cpd Acreditation

This course provided problem solving and critical thinking . Reflecting in to improve productivity, analyze possible solutions to business.

Marketing

Storytelling; Copywriting; Persona Analysis; Social Media Channel; Social Media Ads; Conflict resolution and resilience; Leadership.

Diploma, Digital Marketing Professional

Bachelor'S Degree, Business Studies, Pathway: Marketing

Bachelor'S Degree, Human Sciences

Executive Mba, Marketing

A course for Marketers Who Want to expand their knowledge and use cutting-edge business techniques to generate better outcomes and stay.