Isabel Liew 梁雁琳 Email & Phone Number

Singapore

International Cyber Policy Office manages CSA’s international relations and engages both international parties and internal stakeholders on issues pertinent to CSA’s interests.

Singapore

I co-led and managed the Southeast Asia, Pacific, and Oceania team at Civil Service College International, focusing on strategic capacity building and regional expansion. My role encompassed a wide range of responsibilities, from overseeing learning design and program execution to handling crucial administrative tasks such as budgeting and work planning. Key Achievements include:• Learning Design and Program Management:Successfully designed, developed, and managed study visits and training programs for international delegates from around the world. Managed events with up to 180 participants, consistently achieving satisfaction ratings above 4.0/5.0.• Partnership Building:Established and nurtured strategic partnerships with key stakeholders, including Singapore government agencies, international organizations, institutes of higher learning, and private sector partners.• Social Media:Pioneered and led CSCI’s social media presence on Facebook and Weibo. Established department guidelines and spearheaded content creation, ensuring a cohesive and impactful online presence.• Staff and Learning Partners Engagement & Welfare:Planned and coordinated college-wide and departmental staff welfare initiatives, including planning appreciation and team-building events, welfare packs, and corporate partnerships to enhance employee satisfaction. • Cross Departmental & Whole-of-Government Contributions:Played a key role in multiple cross-departmental projects, including defining roles for a new Business Operations team and setting standards for participant and trainer data management. Facilitated discussions on critical national themes such as Fertility Health & Support and Marriage & Parenthood, contributing to Singapore’s policy development.

Singapore

Singapore

Singapore

Singapore

• Part of the Public Service Division's Gig Work programme, which enables officers to contribute their expertise and experience to cross-agency Public Service projects.• Worked with Urban Redevelopment Authority of Singapore to plan and organise the Marina Bay Singapore Countdown 2021• Roles include working with URA team and relevant agencies, such as AUX Media Group, Mediacorp, Singapore Police Force, on programming, marketing and publicity, partnerships and sponsorships, and operations (eg. security and traffic management)

Singapore

• Collaborated within a multi-disciplinary team across Neurology, Gastroenterology, and Children's Intensive Care and High Dependency Units to deliver holistic patient care and comprehensive family assessments.• Specialized in complex cases involving Child Abuse and Neglect, Social Risk, Single Motherhood, and Bereavement, providing both counselling and support to patients and families. Coordinated closely with external agencies, including law enforcement and community Social Services, to ensure integrated care.• Conducted thorough psychosocial risk assessments for both inpatient and outpatient cases, preparing detailed case reports for internal teams and external stakeholders such as legal and social service agencies.• Developed and implemented hospital-wide guidelines for identification and management Child Abuse and Neglect cases, presenting these protocols to over 100 various healthcare professionals.• Contributed to a multi-disciplinary workgroup aimed at establishing local medical guidelines for transgender individuals in Singapore, collaborating with healthcare professionals to ensure inclusive and evidence-based practices.

Singapore

• Specialized in educating young children aged 3 to 10 in English, Chinese, and Science subjects.• Utilized innovative teaching methods integrating fun activities and real-life experiences, such as using songs for language learning and nature walks for Science exploration.• Observed significant enhancements in students' learning attitudes and increased confidence in their language communication skills.

Shanghai City, China

• Contributed as a member of the multinational Founding Team, collaborating with colleagues from China, United States, Taiwan, Malaysia, and Japan, to develop innovative, high-quality food products tailored for mass market appeal and long-term success.• Played integral roles in various aspects of company and project management, including Brand Management, Marketing, Operations, Research and Development, Product Development, Design, Staff Training, and Management.• Responsibilities encompassed tasks such as conceptualizing and taste-testing new menus, overseeing store franchise development, and conducting training sessions for franchise staff.• Spearheaded the launch of a chocolate kiosk concept under the S'MORE confectionery brand in Shanghai, involving the creation of business plans, standard operating procedures, cost and pricing analysis, and social media marketing strategies tailored for the Chinese market.

Singapore

• Exposed and managed a diverse range of Child Abuse cases, predominantly focused on sexual and physical abuse.• Introduced and oversaw various aspects of abuse work within Child Protection Service departments, encompassing Intake and Assessment, Investigation, and Intervention activities.• Conducted psychosocial interviews and collaborated with the local Child Protection ecosystem, engaging with entities such as Social Service Agencies, Family and Juvenile Court, as part of comprehensive case management.

Singapore

• Attached to Thye Hua Kwan Family Service Centre @ Bukit Panjang• Managed a diverse caseload, specializing in cases related to financial assistance and family mediation.• Utilized Solution-Focused Brief Therapy (SFBT) techniques during client sessions to achieve positive outcomes.• Collaborated with other Social Service professionals and organizations, including the National Council of Social Services.• Coordinated and facilitated a Group Programme for Children from Single Families, involving planning, stakeholder liaison, outreach to target families, and supervision of participating children.

101 Bukit Batok West Avenue 3

• Part of the Youths for Autism Programme, a 5-month internship program specially created for pre-tertiary students aimed at promoting awareness of Autism through interaction and working with staff and students in Singapore's schools for children with Autism.• Assigned to the Student Affairs department to document pupil-teacher interactions by filming and editing videos for future research and therapy purposes.• Assisted teachers by supporting students with Autism through guidance and prompts, as well as preparing classroom materials.• Supported various classes and co-curricular activities, including Vocational Education, Gym, and Art and Craft sessions.

Bachelor’S Degree In Social Work With Honours & Minor In Technopreneurship, Social Work & Technopreneurship

Thesis Research: Challenges and Coping Strategies during the Coming-Out Process: A Qualitative Study on Singapore Gay Men Involved.

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

• Part of the NUS Overseas College Full Year Internship Programme to Shanghai • Completed modules in NUS and Fudan Business School.