Isabel Madrigal Email & Phone Number

Antioquia, Colombia

Remote

Utilize the comprehensive Atlassian suite for project management and teamcollaboration, ensuring seamless workflow and communication across all stages ofproject development.Employ advanced AI tools to augment report accuracy and investigative processes,significantly improving efficiency and outcomes in complex project environments.Lead project budgeting.

Remote

Working closely with different development teams to deliver the project.Liaised with the product team and development team to help break down requirements.Attended Agile ceremonies, demos, and production proving activities.Closely collaborated with project members to identify and quickly address problems.Outlined work plans, determined resources wrote.

Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.Worked to gather customer requirements, clarify specifications and translate into product backlog.Evaluated projects for issues, alleviating problems and distractions to meeting team goals.

Leading several software projects for clients entering the iGaming industry in the United States & Canada.Working closely with different development teams to deliver projects for clients in the betting industry.Broke projects into epics and implementable user stories.Oversaw a large portfolio of projects to support teams, report progress, and influence.

Medellin, Antioquia, Colombia

Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.Worked closely with all the Medellin support teams, the relevant team leads, and as well as other internal stakeholders. To ensure the support teams in Medellin have the right attributes, mentality, and work ethic to succeed in their.

Antioquia Area, Colombia

Applied agile methodology to shorten cycle time and achieve target margins.Answered customer support inquiries via Jira.Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via the ticketing system.Investigated the issues with the help of error logs, SQL database queries, configuring and.

Medellín, Colombia

Support of intellectual property platforms such as Orbit Intelligence, Intellixir, among others, to clients in America, both the United States and Canada, and Latin America.Being an intermediary between clients and the different teams of the company, such as IT, database, marketing, sales, etc.Worked flexible hours; night, weekend, and holiday.

Medellín, Colombia

Customer service via mail and ZendeskUpdating files in Salesforce.Negotiation and persuasion of clients for the purchase of Intellectual Property services in Latin America.Constant communication in English.

Medellín, Antioquia

Support with “T-Systems” for “Shell Global Account”.Preparation of reports in excel and presentations in word.Receive requests, process them and respond to them regarding MILESplus support and technical errors of the platform.Communication with Hungarians, Malays, Germans, Americans(always in English).

Postgraduate Degree, Digital Product Management

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: AIESECI was a student there for 3 semesters before traveling to the U.S.A.