Isabel De Marta Villagrasa Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

- Investigate and resolve issues regarding content that is reported for account support and or safety flag for action, and resolve within agreed upon turnaround times and standards of quality- Respond to user inquiries with high quality, speed, empathy, and accuracy- Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures- Fulfill base productivity and quality requirements

County Dublin, Ireland

Working both as a ECCE Preschool teacher assistant and after-school practitioner, to provide care and education of the children, in the line with the "whole child perspective", which is inclusive of the child's well-being and development physically, emotionally and socially; and of their language and cognitive learning and development. Duties:• Overseeing curriculum planning, implementation and documentation• Record keeping- including observations, plans and curriculum • Organizing child-led learning activities according to Montessori learning method

County Dublin, Ireland

Age Related Health Care team Duties:• Interviewing and providing support to patients and families while assessing their needs.• Organizing discharge plans and care plan meetings• Engaging in multidisciplinary team-work• Liaising with other services and agencies• Kept both manual and electronic records and databases up to date

68 Candem St., Candem Village, Dublin 2

I offered professional and up to date advice to customers in relation to their health and well-being. I also gave advice on all top market brands of vitamins and minerals, herbal and homeopathic supplements, as well as an extensive range of specialist dietary and organic foods.Duties:• Providing customers with appropriate products and information.• Advice to customers in relation to health and well-being • Accountable for cash, debit card transactions and daily balance

Dublin

Smallchanges is an eco-friendly store which philosophy is to provide its customers with a variety of ethically sourced products at an affordable and reasonable price. With a passionate believe that nobody should be denied the opportunity to have a positive impact due to cost. Building sustainability measures at reasonable pricing is one of the key principles. Other things on Smallchanges mind is... Reducing the impact of toxic chemicals - Rethinking the food we eat - Reducing Energy demands - Considering the impact of transport - Shopping & acting locally - Education - Encouraging Community spirit - Influencing other companies to be ethically responsibleSource: www.smallchanges.ieDuties:• Guaranteeing customer satisfaction by acting as key contact for issue resolution • Responsible for the online stock management and the maintenance of stock levels • Till management

Zaragoza, España

Employment area: I was in charge of interviewing unemployed people and provide them with a confidential, individual career path planning, guidance and counselling service. Social Housing area: At the same time, I was responsible for the running of the Foundation´s housing scheme for young people. I also gave information, advice and support in rehabilitation services, assisting persons with independent living with regard to rental and purchase of social housing and other housing-related issues.Duties: •Developing and guiding about individual career path.• Liaising with other services and organisations.• Maintaining updated caseload records and to build a case study and general statistical information• Management of five social houses for young people in process of becoming independent

Zaragoza, España

Researcher in the Rehabilitation and Renewal Plan of the Picarral neighbourhood, Zaragoza (SPAIN).I worked in collaboration with an architect and a building engineer in a piece of research aimed to gather information on the socioeconomic circumstances of individuals living in a particular neighborhood in Zaragoza. The goal was to create a set of recommendations to improve the existing housing by environmentally friendly means. Duties: • Designing a survey form to find out the economic and social circumstances of approximately 1000 residents in a house district• Processing of collected data and preparation of final report on the social-labour situation of the population• Using information-gathering skills to request information from public authorities (City Council and Social Welfare)• Attendance at meetings of participatory approach

Zaragoza, España

I was on the front line of the program of "Social-health care and promotion of personal autonomy and care for dependent persons" in the Professional College of Nursing (Zaragoza), dealing with elderly people and working alongside healthcare professionals. I used a person-centered approach, with the aim of maximizing the independent living of older people. I was responsible for ensuring our clients were safe living independently on their own at home, helping them to reach their physical and mental potential and improve their lives, giving them information and helping them when requiring private and public social services. Duties:• Visiting senior citizens at their home and initiating a contact with them and their families in order to assess their circumstances. • Advocating on rehabilitation house services.• Advocating clients to adapt to a changed lifestyle• Planning and development of social and cultural activities to promote active aging.• Organizing, participating in training, supervision and team meetings.

Zaragoza Y Alrededores, España

COLLABORATION with the Sociology Department in the University of Zaragoza, in the technical organization of the INTERNATIONAL CONGRESS ON SOCIAL AND RURAL DEVELOPMENT held in Zaragoza on 7, 8 and 9 July 2004.Duties: - Book flights, accommodation and all the information and facilities required.- Liaise with conference participants before, during and after the conference.- Administration work: emailing, faxing, photocopying, etc. - Liaise with translation agencies and other companies.- Organization of social events after the Congress.

Zaragoza Y Alrededores, España

Management and research information about environmental subjects and hydrografic planning.

Postgraduate, Creativity, Innovation And Enterpreneurship

Module I. Creative thinking and innovation Idea Generation Module II. Entrepreneurial thinking and innovation Module III. Entrepreneurial.

Ordinary Bachelor Degree, Social Work

Final Degree Project [Sept.- Dec. 2008] National University of San Marcos, Lima (Perú) Worked with Family Violence Prevention and Health.

Master'S Degree, Humanitarian Aid | Project Management | Rural Development

Final Degree Project: Rural development from a gender perspective in a region of the Aragonese Pyrenees [Jacetania,Huesca, Spain]

Bachelor Of Applied Science (Basc), Environmental Risk Management

Final Degree Project: Management of medical waste in the San Jorge Hospital [Zaragoza, Spain]