As the Executive Event Planning and Engagements Manager at KQV Speaks, I connect Kathleen Quinn Votaw with audiences across the country, manage all aspects of pre- and post-event logistics, and nurture strong, lasting client relationships. Through my role, I ensure her message resonates deeply with organizations, fostering meaningful transformations.Kathleen, a two-time author and thought leader with over 30 years of expertise in recruitment and retention, delivers keynotes that are both inspiring and practical. Focused on bringing love and compassion back into the workplace, her talks empower leaders to prioritize people, creating a culture of belonging. Participants leave with actionable strategies to drive retention, boost team morale, and spark organizational change.

Managed full cycle sales for 30+ accounts across the architecture, engineering, construction, manufacturing, and professional services industries.• Met/exceeded quotas by acquiring 5+ new clients per quarter, with an average contract value of $45k, generating over $1M in revenue by effectively prospecting and closing new business, retaining and growing existing accounts, and executing effective consultative sales strategies. • Utilized HubSpot CRM to manage sales pipelines, track account information, and ensure accurate projections and reporting.• Championed company offerings at exhibitions and conferences, fostering relationships with C-level executives and key decision-makers.• Represented our Certified Woman-Owned organization on Enterprising Women’s bi-weekly Advisory Board Zoom calls, and attended their annual conference to leverage networking opportunities. • Resolved accounts receivable discrepancies, improving collection times and ensuring timely payments.• Cultivated strong relationships with a diverse client base, providing exceptional customer service and ensuring client expectations were met and exceeded. • Embraced and promoted new sales opportunities outside of flagship offerings, such as speaking engagements and specialized audits.• Collaborated interdepartmentally to foster a positive team morale and elevate the client experience. Worked closely with the marketing team to craft targeted, high-impact messaging resulting in 20% open rates. • Developed strong, long-lasting client relationships, leading to high customer retention and positive NPS scores.

Responsible for direct 1:1 engagement with 80-100 leads per month in their place of residence with a focus on delivering white-glove customer support and high-level results.• Led market in April 2021 as a top performer of 300+ Integrated Solutions Consultants, with over 200% overall KPI attainment. Invited to attend Top Performers Luncheon and was personally recognized by local and market leadership for achievements. • Consistently ranked in top percentile of designated team and maintained an over 100% overall KPI attainment. • Managed the entire life cycle of the sale, delivered customized solutions, managed objections, and provided above and beyond post-sale support.• Regularly participated in team meetings and received superior feedback from internal and external stakeholders on my exemplary relationship management skills, customer service, attention to detail and follow-through.

Created and managed multiple projects (Spanish Immersion Rincón, Rincón Comedy Theater, and Foodie Walk Rincón) under the Rincón Experiences brand. Spanish Immersion Rincón:• Leveraged bilingual skills to manage the renovation of a building for school, post-Hurricane Maria. • Managed customer relations and registration for Fall/Winter 2018 and Spring 2019 adult Spanish classes.• Created and organized social media platform communications, wrote copy and messaging, and developed a streamlined system to ensure timely response to all incoming messages..Rincón Comedy Theater: • Created, planned, and executed Rincón’s first improv comedy movement.• Facilitated engaging 2.5-hour workshops that trained participants in the main tenants of improv, ways to make powerful character choices, build strong relationships and engage their imaginations. • Maintained a 5-star rating on Facebook. Foodie Walk Rincón: • Conducted market research to create a unique selling proposition and evaluate competition.• Developed pricing and marketing strategy and tour logistics. • Created marketing materials for Rincon’s First food tour experience. • Responsible for B2B sales in downtown Rincón, Puerto Rico area. • Met with restaurant owners to gain buy-in to participate in the program and maintained a 100% close rate.

Responsible for serving as a B2B liaison between our corporate headquarters and our National Retail/Authorized Retail partners. Took pride in providing best-in-class support, training, coaching and leadership in a territory comprised of 30+ accounts in Charlotte and surrounding areas.• Awarded Top Account Executive in February 2016. • Conducted 15-20 weekly on-site visits to share best practices and train employees on AT&T products and services; exceeded ongoing sales goals by approximately 20%. • Served as the first point of contact for escalated service issues. Resolved customer service, retention, and technical challenges with a sense of urgency both in-person and remotely.• Conducted sales incentive contests during off-peak periods to increase close rates and sales performance. • Interacted with peers and leadership daily to share observations from the field and create winning retail strategies.

Responsible for providing Spanish and English-speaking customers with an extraordinary sales experience and a personal, individualized solution. Promoted to Bilingual National Account Executive in the first 12 months.

Championed Best Buy Mobile’s core values by delighting customers with customized solutions, exceeding sales goals, and fostering an environment built upon team cohesiveness and positivity.