Isabel Muñoz Willery Ph.D. Email & Phone Number

Madrid, Es

Europe, India, Usa

The Paperless Lab Academy® is operated and organised by NL42 Consulting.The Paperless Lab Academy® is a project launched in 2013 with the aim of creating an ideal learning platform for those thinking about consolidating, integrating and simplifying scientific data management systems. The PLA has grown in quality, reputation, visitor and exhibitor numbers and is now expanding to INDIA and the USA with its congress editions.www.paperlesslabacademy.com

Madrid Y Alrededores, España

NL42 is a dynamic, free-thinking, independent management consultancy company. Our services cover principally business and quality management. We offer the flexibility and the enthusiasm of a newly created company and the decennial experience of the people owning it.We´ve developed international and multicultural managerial experience developed in the last 20 years covering various roles and responsibilities. We have broad exposure to laboratories at international level, experience acquired in the area of Quality Assurance, Product Development, Marketing, Sales, and Customer Care and sound knowledge built on the supply chain and product life-cycle. Additionally, the leadership abilities to set up and develop effective international teams have been demonstrated in multiple occasions.The expertise offered is a powerful combination of technical know-how and profound managerial understanding of laboratories workflow focusing on process improvements, people competencies, validation, certifications and standardization.Thanks to the multiple languages skills, International experiences and network; the services can be provided globally.www.NL42.com

Isabel has held a series of promotions leading multinational teams of application specialists and partnering with European and global business directors.* 17 years' experience in leading multinational teams to support the achievement of revenue and profit targets from post-sales activities* Proven track record of successfully implementing key innovative initiatives to drive business growth and territorial expansion* Special focus on customer and market needs, providing appropriate and competitive customer care services to global customers* Unique strength in engineering, quality and business to align customer satisfaction and quality compliance with strategic business objectives* Recognised ability to build successful and motivated teams and inspire individuals* Strong experience in providing a business focus to technical teams* Strong problem-solving mentality and ability to articulate complex situations in simple concepts* Integrating and building the organisation of international and multicultural technical teams* Supporting the 3 main business units of the Applied Market Division- Human Identification and Forensics - Pharmaceutical analytics- Food and environmental safety testing

* Company decision to build a new division “Applied Markets” for positioning specialized & dedicated molecular biology tools into regulated markets (Human Identification and Forensics, Pharmaceutical Analytics and Food Safety Testing as first).* Member of the New European Division leadership team responsible for building a brand new technical team with international experts that would gain main domain knowledge, adapt services to the customer needs, establish trustable relationship with Market Gurus, know the competition and contribute to the business development and growth of the division. Delivery of promotional talks at international congresses.* Designed and implemented an innovative training program for the Pharmaceutical Analytics market that has got such level of acceptance from this regulated and demanding market that the product became globally implemented.* Intensive and numerous selection processes during these time. Planned and implemented a new hire integration and training program with the key goals to get the new member fully integrated into the international team, technically independent and fully empowered toward his/her customer projects in a timeframe of 3 months.* Organized specialized technical teams with international coverage and high level standards acknowledged repeatedly by the markets. Quality System implemented to ensure:- Team competencies with proficiency evaluation- Entry level training and on-going education, - Customer Complaint Handling Process- Customer Trainings Survey

* Company moving from country based to PAN European Structure. This new organization has allowed me to leverage the domain knowledge within the 3 teams (French, Italian & Spanish _ total of 25) and develop tools for greater people development by assigning project leaders, ensuring cross-border trainings and strong team spirit within the South Europe Region.Thus the creation of networks of European Experts, setting the path for global expansion of the initiative.Re-Build trust with the regional business partners of the technical team added value while contributing into the sales process as in maintaining solid customer loyalty. Creation of new Pan European organization with the objectives to balance and coordinate the helpdesk & field activities.* Member of the European Technical Support leadership team.

Focus on building two strong and structured teams (total of 12) by implementing basic processes of individual personal development plan and role clarification, definition of team mission and understanding of the annual and quarterly business goals.

Contribute intensively in recovering the Spanish market share at same level than rest of European countries (from 20% to 80%)Increased customer satisfaction and quality expectation by setting high level standard of the company to the market in the technical consulting

Licentiate Degree, Molecular Biology

Ph.D., Biochemistry And Molecular Biology