Isabel Ocarroll Email and Phone Number
Isabel Ocarroll work email
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Isabel Ocarroll personal email
Isabel Ocarroll is a Service Delivery and Quality Manager at Suntransfers. She possess expertise in human resources, teamwork, goal oriented, training, recruiting and 45 more skills. She is proficient in Catalán, Spanish and English. Colleagues describe her as "I had the pleasure to have Isabel in my class at the HR Master. I can recommend her specially for being an active listener, having good analytical skills but also for being a good team worker and very responsible with the assigments. In any case, I am very proud to recommend her for a position at a HR Department." and "I can truly recommend Isabel as she is very reliable and she always deliver hard work and she will not make any employer disappointed!"
Suntransfers
View- Website:
- suntransfers.com
- Employees:
- 68
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Service Delivery And Quality ManagerSuntransfersCatalonia, Spain
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Service Delivery & Quality ManagerSuntransfers Jul 2023 - PresentBarcelona, Catalonia, Spain
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Online Reputation & Post Travel Customer Care DirectorRiu Hotels & Resorts Jan 2021 - Mar 2024Palma, Balearic Islands, Spain• Managed a team of 10 people.• Defined and ensured achievements of the departments KPI's in terms of quality & service.• Created monthly department reports to share insights related to post travel and customer queries regarding pre travel.• Developed compensation plans to unify and improve efficiency.• Contributed in daily projects collect data to support business operational decisions.• Analyzed current processes and derived optimization potentials focused on newly defined… Show more • Managed a team of 10 people.• Defined and ensured achievements of the departments KPI's in terms of quality & service.• Created monthly department reports to share insights related to post travel and customer queries regarding pre travel.• Developed compensation plans to unify and improve efficiency.• Contributed in daily projects collect data to support business operational decisions.• Analyzed current processes and derived optimization potentials focused on newly defined performance metrics. Show less -
Online Reputation DirectorRiu Hotels & Resorts Jun 2018 - Dec 2020Palma De Mallorca, Baleares, Spain• Managed a team of 5 people.• Defined objectives and strategies to improve guest satisfaction while maintaining brand image.• Ensured customers received correct & timely responses in review channels such as TripAdvisor, HolidayCheck, Booking, Expedia & Google• Created marketing actions to increase and improve reply score.• Facilitated insight reports to sales & operation teams about areas of improvement using Reviewpro.• Updated content in all the review webs such as… Show more • Managed a team of 5 people.• Defined objectives and strategies to improve guest satisfaction while maintaining brand image.• Ensured customers received correct & timely responses in review channels such as TripAdvisor, HolidayCheck, Booking, Expedia & Google• Created marketing actions to increase and improve reply score.• Facilitated insight reports to sales & operation teams about areas of improvement using Reviewpro.• Updated content in all the review webs such as TripAdvisor, HolidayCheck, Trivago & Zoover.• Managed the recruitment process of team. Show less
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Senior Key Account ManagerHotelbeds Jan 2017 - Jun 2018Palma Area, Spain• Contracted and renewed hotels in Nordics, Baltics and Bulgaria.• Built strong relationship and acted as key point contact to hoteliers toobtain client success and increase company revenue.• Identified and analyzed business trends and opportunities in destinations.• Negotiated improvement of commercial conditions (rates, room nights,offer rate plans etc.).• Achieved individual and regional KPI's sales targets.• Worked on a daily basis in Salesforce, Accelerate and… Show more • Contracted and renewed hotels in Nordics, Baltics and Bulgaria.• Built strong relationship and acted as key point contact to hoteliers toobtain client success and increase company revenue.• Identified and analyzed business trends and opportunities in destinations.• Negotiated improvement of commercial conditions (rates, room nights,offer rate plans etc.).• Achieved individual and regional KPI's sales targets.• Worked on a daily basis in Salesforce, Accelerate and Maxiroom.• Training of external extranet to new accounts. Show less -
Key Account ManagerHotelbeds Group Jul 2013 - Dec 2016Palma Area, Spain• Established a strong commercial relationship with hotels in the Nordics, Baltics & Bulgaria.• Performed competitive benchmark studies and follow up market trends.• Negotiated existing contract conditions (availability, rates, room nights, rate plans etc.).• Created and developed pricing strategies.• Achieved individual and regional KPI's sales targets.
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Human Resources AdministratorJumeirah Group / Jumeirah Hotels & Resorts Jan 2013 - Jun 2013• Managed the recruitment and selection process.• Provided internal communication and participated in the organizing of social events.• Supported the on-boarding process for new workers.• Elaborated administrative tasks related to personnel. -
Human ResourcesHilton Jun 2012 - Oct 2012Working with internal communication, preparation & introduction of new employees, study and filtering of CVs, personal & phone interviewing, supporting the organizing of social events, assisting in the training and administrative tasks related to personnel. Internship. -
Learning & DevelopmentXerox Services Jul 2010 - Oct 2011Working as a Learning & Development Coordinator – Human Resources in ACS (Affiliated computer service/Xerox company).Outsourcing training administration for Credit Suisse.Responsible of task assigning & escalations regarding the survey system. My main tasks were also to administrate the end-to-end processes required by Credit Suisse Business School & ensure that the administration and coordination of Training Administration was entered in all related systems, Provide support regarding… Show more Working as a Learning & Development Coordinator – Human Resources in ACS (Affiliated computer service/Xerox company).Outsourcing training administration for Credit Suisse.Responsible of task assigning & escalations regarding the survey system. My main tasks were also to administrate the end-to-end processes required by Credit Suisse Business School & ensure that the administration and coordination of Training Administration was entered in all related systems, Provide support regarding training enquiries to the Program Managers & learners. Show less
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Incoming ExecutiveAmerican Express Mar 2010 - May 2010Responsible of organizing trips for customers. All from searching and selecting hotels, restaurants and activities that was suiting the customer to present the proposal. -
Director Of PurchasingThehome.Se Sep 2008 - Sep 2009Responsible for the logistic and responsible for the customer support in “The home.se” Design Furniture company (Stockholm – Sweden) Was responsible of all the orders to the suppliers with follow-up until the container came to the storehouse. I was as well responsible for the reclamations and attention to the customer. -
PurchasingNk Glas & Porslin Jan 2007 - Jan 2008Responsible of the orders and the follow- up until the products came to the shop, setting prices and having direct contact with different suppliers. Attending in meetings with suppliers and organizing VIP nights for costumers
Isabel Ocarroll Skills
Isabel Ocarroll Education Details
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Eada - Escuela De Alta Dirección Y Administración En BarcelonaMaster In Human Resources Management -
Stockholm International Business SchoolPurchasing
Frequently Asked Questions about Isabel Ocarroll
What company does Isabel Ocarroll work for?
Isabel Ocarroll works for Suntransfers
What is Isabel Ocarroll's role at the current company?
Isabel Ocarroll's current role is Service Delivery and Quality Manager.
What is Isabel Ocarroll's email address?
Isabel Ocarroll's email address is i.****@****eds.com
What schools did Isabel Ocarroll attend?
Isabel Ocarroll attended Eada - Escuela De Alta Dirección Y Administración En Barcelona, Stockholm International Business School.
What skills is Isabel Ocarroll known for?
Isabel Ocarroll has skills like Human Resources, Teamwork, Goal Oriented, Training, Recruiting, Multicultural, Flexible Schedule, Responsibility, Flexible Working, Reliability, Management, Process Improvement.
Who are Isabel Ocarroll's colleagues?
Isabel Ocarroll's colleagues are Leticia Rodrigues, Victoria García Cabral, Jacky Andra, Anna Perez Chavero, Alex Carbajo, George Baird, Chris Hoodless.
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