Isabel Ocarroll Email & Phone Number

Catalonia, Spain

Barcelona, Catalonia, Spain

Palma, Balearic Islands, Spain

• Managed a team of 10 people.
• Defined and ensured achievements of the departments KPI's in terms of quality & service.
• Created monthly department reports to share insights related to post travel and customer queries regarding pre travel.
• Developed compensation plans to unify and improve efficiency.
• Contributed in daily projects collect data to support business operational decisions.
• Analyzed current processes and derived optimization potentials focused on newly defined… Show more

Palma De Mallorca, Baleares, Spain

• Managed a team of 5 people.
• Defined objectives and strategies to improve guest satisfaction while maintaining brand image.
• Ensured customers received correct & timely responses in review channels such as TripAdvisor, HolidayCheck, Booking, Expedia & Google
• Created marketing actions to increase and improve reply score.
• Facilitated insight reports to sales & operation teams about areas of improvement using Reviewpro.
• Updated content in all the review webs such as… Show more

Palma Area, Spain

• Contracted and renewed hotels in Nordics, Baltics and Bulgaria.
• Built strong relationship and acted as key point contact to hoteliers toobtain client success and increase company revenue.
• Identified and analyzed business trends and opportunities in destinations.
• Negotiated improvement of commercial conditions (rates, room nights,offer rate plans etc.).
• Achieved individual and regional KPI's sales targets.
• Worked on a daily basis in Salesforce, Accelerate and… Show more

Palma Area, Spain

• Established a strong commercial relationship with hotels in the Nordics, Baltics & Bulgaria.
• Performed competitive benchmark studies and follow up market trends.
• Negotiated existing contract conditions (availability, rates, room nights, rate plans etc.).
• Created and developed pricing strategies.
• Achieved individual and regional KPI's sales targets.

• Managed the recruitment and selection process.
• Provided internal communication and participated in the organizing of social events.
• Supported the on-boarding process for new workers.
• Elaborated administrative tasks related to personnel.

Working with internal communication, preparation & introduction of new employees, study and filtering of CVs, personal & phone interviewing, supporting the organizing of social events, assisting in the training and administrative tasks related to personnel. Internship.

Working as a Learning & Development Coordinator – Human Resources in ACS (Affiliated computer service/Xerox company).Outsourcing training administration for Credit Suisse.Responsible of task assigning & escalations regarding the survey system. My main tasks were also to administrate the end-to-end processes required by Credit Suisse Business School &.

Responsible of organizing trips for customers. All from searching and selecting hotels, restaurants and activities that was suiting the customer to present the proposal.

Responsible for the logistic and responsible for the customer support in “The home.se” Design Furniture company (Stockholm – Sweden) Was responsible of all the orders to the suppliers with follow-up until the container came to the storehouse. I was as well responsible for the reclamations and attention to the customer.

Responsible of the orders and the follow- up until the products came to the shop, setting prices and having direct contact with different suppliers. Attending in meetings with suppliers and organizing VIP nights for costumers

Master In Human Resources Management

International Buyer, Purchasing