Isabel Rothstein Email & Phone Number

New York, New York, Us

New York, New York, Us

Hiring & Onboarding• Worked closely with VP People to scale Mantra’s non-clinical team. Achieved 114% growth in 2022.• Full ownership of non-clinical team onboarding processes, leading onboarding of individual new hires as well as cohorts of up to 6 at a time. Introduced improvements including workplace mental health training for new hires, automated swag distribution, and onboarding process management in Asana. • Rolled out an improved provider onboarding task management structure via Asana, increasing clinical onboarding efficiency for the Provider Ops team and streamlining the handoff from Clinical Recruiting.Program & Policy Development• Researched, wrote, and rolled out non-clinical HR policies; advised Clinical Leadership and Provider Ops teams on development of clinical HR policies.• Created and iterated on company documentation in Notion, including continuous buildout and improvement of employee handbook.• Launched Mantra’s first Learning & Development programming in Q4 2022, including design and execution of a company-wide skill & knowledge gap analysis, determination of highest priority gaps to address, and ongoing design & delivery of custom training content through EdApp.Security & Compliance• Worked closely with VP Engineering to support and improve S&C on an ongoing basis. Led projects including background check vendor transition from GoodHire to Checkr and onboarding of Mantra's provider group (roughly 150 at the time) to Google Workspace.• Full ownership of relationship with Electric.ai, Mantra’s IT vendor. Partnered with them to roll out improvements including device management and MalwareBytes.Employee Engagement & Experience• Worked closely with VP People, COO, and CEO to select a new office location for NYC HQ. Led execution of move in Q2 2022.• Planned and executed a variety of local and remote teambuilding events and activities. • Provided day-to-day team support, acting as point of contact for employee inquiries.

New York, Ny, Us

• Continued to develop and manage remote culture and practices for our nationally distributed team.• Oversaw Healthify’s DEI Committee; planned and facilitated DEI initiatives; liaised with and supported Employee Resource Groups.• Managed our Manhattan HQ. Collaborated with legal department during the COVID-19 pandemic to implement safety and compliance measures for office visits. Executed move-out of said office in Q3 2021.• Facilitated onboarding of new hires; designed and implemented onboarding processes and materials to continually improve the onboarding experience. Built "Welcome Guide" (attached below) to help new hires prepare for onboarding.• Supported various People Ops team functions including interview coordination and facilitation; employee offboarding including facilitation of exit interviews; benefits administration as well as monitoring of benefit utilization and satisfaction.• Majority of ongoing People Operations Coordinator functions as described below.

New York, Ny, Us

• Provided day-to-day team support, acting as first contact for employee inquiries.• Planned and executed a variety of onsite, offsite, and remote events and activities; including all-company onsites and offsites.• Managed our Manhattan HQ including day-to-day operations, purchasing, and relationships with vendors and subletters. Executed a $100k office buildout and move.• Managed and continually improved remote-inclusive company culture as well as office culture for our partially-distributed team. Transitioned the team to being fully remote during the COVID-19 pandemic.• Wrote and maintained internal documentation and training materials to enable employee self-sufficiency.• Monitored and maintained high employee net promoter and engagement scores.• Supported various People Ops team functions including onboarding of new hires, maintenance of employee records, coordination of travel and hotel accommodations, management of employee equipment budgets, and rollout of new tools and systems including Confluence and Lattice.

• Planned and executed a variety of successful in-house events, both private and open, with attendance ranging from 20 to 100 guests; managed development of plans for as many as 20 separate events at a time.• Managed hiring, HR documentation, onboarding, scheduling, and shift operations for front-of-house employees (team of 15 on average).• Forged and maintained valuable relationships with clients, promoting customer satisfaction and ongoing business.• Efficiently addressed and resolved staff and client conflict in a fast-paced, high-pressure environment.• Owned bookkeeping using Intuit Quickbooks.

Provided exemplary customer service in a fast-paced environment, developed valuable client relationships, trained new hires, and contributed to seamless execution of large private events (200+ guests).

As-needed bookkeeping work included data entry and account reconciliation using Intuit QuickBooks.

Worked on an as-needed basis during academic months, and more consistently during summer months. Duties included clerical work: filing, handling calls and emails, and writing invoices using Intuit QuickBooks.

• Participated in local STARS (Students Talking About Responsible Sex) sexuality education outreach programs.• Underwent and later facilitated training in comprehensive, research-based sexuality education, including topics such as contraception, STI information and prevention, pregnancy options, and AIDS awareness.• Prepared and executed educational presentations for public school health classes and larger audiences (e.g., World AIDS Day Convention in Albany, NY).