Isabel Smith Email & Phone Number

Manage Facilities TeamsRecruit Library StaffGeneral HR Responsibilities

Ontario

ProvideHR Services in areas of employee and labour relations, training, recruitment, health and safety, performance management, change management and administrative assistance to various companies including Canadian Tire, Ajax Public Library, OLG, Dell Canada and eHealth Ontario. Prepared client group for upcoming contract negotiations by researching and comparing relevant collective agreements, reviewing and updating current contract with relevant language and compiling all language… Show more ProvideHR Services in areas of employee and labour relations, training, recruitment, health and safety, performance management, change management and administrative assistance to various companies including Canadian Tire, Ajax Public Library, OLG, Dell Canada and eHealth Ontario. Prepared client group for upcoming contract negotiations by researching and comparing relevant collective agreements, reviewing and updating current contract with relevant language and compiling all language left on the table at previous negotiations.Managed and developed HR teams.Supported Regional Managers and Retail Store Managers at 58 locations across Canada on the effective management of people issues including coaching, conflict resolution, recruitment, communicating employee concerns, identifying trends, diagnosing problems/issues and assisting in the development of solutions.Managed and resolved escalated employee relations cases in accordance with relevant legislation and company policy enabling managers to realize their goals and objectives more efficiently.Delivered HR programs that ensured program effectiveness and relevancy for client groups helping them improve their teams performance and engagement.Facilitated managers and frontline workshops in areas of leadership, performance management, policies and procedures and legislative compliance to increase their knowledge and effectiveness with their teams. Guided business leaders through change management initiatives.Provided administrative support, which included updating the HRIS system, background checks, responding to legal enquiries, conducting orientations, employee relations support and inter-company transfers.Ensured legislative compliance by conducting audit on HR systems and processes and recommending improvement to current HR practices. Show less

Pickering, Ontario

Employee Relations for upwards of 700 frontline employees in the Business Process Outsourcing industryProvided guidance and support to Operations Management and Front Line employees in areas of employment legislation, performance management, policies and procedures, employee coaching and counseling and conflict resolutionMotivated and developed the HR team which consisted of an HR Consultant, HR Administrator, Training Team Leader and Recruitment Specialist, to provide high… Show more Employee Relations for upwards of 700 frontline employees in the Business Process Outsourcing industryProvided guidance and support to Operations Management and Front Line employees in areas of employment legislation, performance management, policies and procedures, employee coaching and counseling and conflict resolutionMotivated and developed the HR team which consisted of an HR Consultant, HR Administrator, Training Team Leader and Recruitment Specialist, to provide high quality and customer satisfaction Show less

Created the Human Resources department upon start up of operationProvided coaching and counseling to Managers and line employeesRecruited and interviewed IT professionals in the areas of Sales and Technical SupportAdministered benefits programEnsured legislative complianceDeveloped employee retention programsDeveloped and analyzed employee satisfaction surveysImplemented and managed the Performance Management programAdministered compensation programDeveloped… Show more Created the Human Resources department upon start up of operationProvided coaching and counseling to Managers and line employeesRecruited and interviewed IT professionals in the areas of Sales and Technical SupportAdministered benefits programEnsured legislative complianceDeveloped employee retention programsDeveloped and analyzed employee satisfaction surveysImplemented and managed the Performance Management programAdministered compensation programDeveloped bonus program for line employeesDeveloped and updated job descriptionsOriented new employees to the companyPrepared monthly statistical reports on hiring, turnover and headcount Show less

Responsible for overall operation of HR DepartmentProvided leadership, coaching and mentoring to direct reportRecruited and interviewed IT personnel in U.S., Canada and U.K. through on-campus recruiting, agencies, advertisement and career fairsConducted information sessions to promote Netron to graduates, interns and co-op students Administered 3 benefits programs for Canada, U.S. and U.K.Ensured legislative complianceAdministered the salary administration… Show more Responsible for overall operation of HR DepartmentProvided leadership, coaching and mentoring to direct reportRecruited and interviewed IT personnel in U.S., Canada and U.K. through on-campus recruiting, agencies, advertisement and career fairsConducted information sessions to promote Netron to graduates, interns and co-op students Administered 3 benefits programs for Canada, U.S. and U.K.Ensured legislative complianceAdministered the salary administration programConducted and analyzed salary surveys to ensure competitiveness in the industry Show less

Provided guidance and support to Retail Operations Group (Regional Business Manager, Station Managers and Front Line employees) in the 12 regions across CanadaManaged the Employee Relations team which was responsible for all retail employee relations issues including: performance management, progressive discipline, management counseling, training, communication and feedback, processes and labour relations.Developed and coached a team of five staff which included two Employee Relations… Show more Provided guidance and support to Retail Operations Group (Regional Business Manager, Station Managers and Front Line employees) in the 12 regions across CanadaManaged the Employee Relations team which was responsible for all retail employee relations issues including: performance management, progressive discipline, management counseling, training, communication and feedback, processes and labour relations.Developed and coached a team of five staff which included two Employee Relations Specialists, a Human Resources Manager and two Administrators.Acted as company representative at all contract negotiations.Interpreted union contractsResolved grievances Show less

Chrm, Human Resources Management

Education record