Isabel T. Email & Phone Number

Markham, ON, CA

• Enhanced and conducted full-cycle recruitment, included coaching managers, expanding diversity initiatives, developing and facilitating onboarding experience
• Wrote, amended, and reviewed policies and procedures and created tangible solutions to ensure practical compliance with relevant legislation
• Proposed, initiated, and executed strategic HR projects to achieve departmental and organizational goals
• Innovated and designed employee engagement and wellness initiatives (i.e. Annual Celebration),
• Planned employee development and training/workshops
• Transitioned institution from legacy to new HRIS; configured and optimized HRIS modules; developed and trained HR practitioners, managers, and employees

• Automated documents and templates, leading to increased efficiency and decreased errors (e.g. Utilizing macros, fields, bookmarks, refs etc. in MS Word to draft contracts and offer letters)
• Initiated, researched, configured, and trained team on new bookings and scheduling system, leading to increased ease of interview management
• Spearheaded weekly health and wellness initiatives in a new work-from-home setting, resulting in consistent participation from staff
• Proposed and created training and onboarding videos for team of 6 interns, resulting in consistent communication across new members of the team
• Conducted recruitment activities including drafting offer letters, communicating with candidates, conducting screenings, and processing work authorization for local and international candidates
• Developed processes and templates for common HR purposes including documents, files, and spreadsheets (ex. Skills matrix)

Toronto, Ontario, Canada

• Developed relationships with Canadian and international post-secondary institutions, which led to widened candidate pool
• Cultivated and implemented creative recruitment strategies, including strategizing and executing diversity recruitment campaigns
• Collaborated in recruitment and onboarding activities (e.g. Attended career fairs, screened national and international applicants, tracked and coordinated applicant progress, conducted reference checks, scheduled.
• Liaised as first-point-of-contact between staff in Mexico and HR

Markham, Ontario, Canada

• Cultivated a relationship with municipal representatives, Ward 8 Councillor Isa Lee and Mayor Frank Scarpitti, culminating in an office visitation and Markham Business Recognition Certificate
• Spearheaded and coordinated logistics for the company’s participation in the 2019 Federation of Canadian Municipalities Tradeshow in Quebec City, which sourced new clients
• Initiated and coordinated social events to improve positive work culture
• Successfully coordinated a product orientation training for an international client
• Worked with product and tech team to launch the company’s first Spanish chatbot used for client demonstrations
• Maintained and improved product training manual and delivered product demos and training

Mexico City, Federal District, Mexico

• Identified inefficiencies and spearheaded the implementation of a project management system to track progress and assist the team to meet objectives
• Designed and coordinated 3-day off-site orientation sessions for new participants, including materials and manuals, documentation, and logistics such as lodging and travel
• Facilitated brainstorm sessions to attract more recruits, including maintaining an active and creative social media presence and attending career fairs
• Initiated and facilitated succession plan discussions, while recommending areas of improvement related to planning and staffing
• Prepared monthly reports such as internal bookkeeping and stakeholder reports
• Developed, coordinated, and delivered weekly leadership training and bi-annual off-site trainings

Education record

Post-Graduate Certificate, Human Resources Management And Services