Isabel T. Email & Phone Number

Markham, On, Ca

• Enhanced and conducted full-cycle recruitment, included coaching managers, expanding diversity initiatives, developing and facilitating onboarding experience • Wrote, amended, and reviewed policies and procedures and created tangible solutions to ensure practical compliance with relevant legislation • Proposed, initiated, and executed strategic HR projects to achieve departmental and organizational goals• Innovated and designed employee engagement and wellness initiatives (i.e. Annual Celebration), • Planned employee development and training/workshops• Transitioned institution from legacy to new HRIS; configured and optimized HRIS modules; developed and trained HR practitioners, managers, and employees • Provided guidance and support to employees and managers on HR related matters• Led cross-functional teams to complete interdepartmental projects • Designed an employee self-service knowledge base, reducing common HR inquiries• Ensured the continual improvement and operation of routine HR functions, including benefits and pension administration, payroll coordination, individual and corporate training, HRIS maintenance, employee relations, reporting, documentation, full-cycle employee experience from onboarding to exiting

• Automated documents and templates, leading to increased efficiency and decreased errors (e.g. Utilizing macros, fields, bookmarks, refs etc. in MS Word to draft contracts and offer letters)• Initiated, researched, configured, and trained team on new bookings and scheduling system, leading to increased ease of interview management • Spearheaded weekly health and wellness initiatives in a new work-from-home setting, resulting in consistent participation from staff • Proposed and created training and onboarding videos for team of 6 interns, resulting in consistent communication across new members of the team • Conducted recruitment activities including drafting offer letters, communicating with candidates, conducting screenings, and processing work authorization for local and international candidates • Developed processes and templates for common HR purposes including documents, files, and spreadsheets (ex. Skills matrix)• Ensured employee data was tracked and organized accurately

Toronto, Ontario, Canada

• Developed relationships with Canadian and international post-secondary institutions, which led to widened candidate pool• Cultivated and implemented creative recruitment strategies, including strategizing and executing diversity recruitment campaigns • Collaborated in recruitment and onboarding activities (e.g. Attended career fairs, screened national and international applicants, tracked and coordinated applicant progress, conducted reference checks, scheduled interviews, data management in Salesforce, international fielding coordination, prepared onboarding kits)• Liaised as first-point-of-contact between staff in Mexico and HR

Markham, Ontario, Canada

• Cultivated a relationship with municipal representatives, Ward 8 Councillor Isa Lee and Mayor Frank Scarpitti, culminating in an office visitation and Markham Business Recognition Certificate • Spearheaded and coordinated logistics for the company’s participation in the 2019 Federation of Canadian Municipalities Tradeshow in Quebec City, which sourced new clients• Initiated and coordinated social events to improve positive work culture• Successfully coordinated a product orientation training for an international client• Worked with product and tech team to launch the company’s first Spanish chatbot used for client demonstrations • Maintained and improved product training manual and delivered product demos and training• Drafted proposals for government bids and tenders• Conducted administrative tasks such as updating job descriptions, creating communication emails, arranging travel details etc.• Updated project tracking system and prepared reports regarding product inefficiencies

Mexico City, Federal District, Mexico

• Identified inefficiencies and spearheaded the implementation of a project management system to track progress and assist the team to meet objectives • Designed and coordinated 3-day off-site orientation sessions for new participants, including materials and manuals, documentation, and logistics such as lodging and travel • Facilitated brainstorm sessions to attract more recruits, including maintaining an active and creative social media presence and attending career fairs • Initiated and facilitated succession plan discussions, while recommending areas of improvement related to planning and staffing• Prepared monthly reports such as internal bookkeeping and stakeholder reports • Developed, coordinated, and delivered weekly leadership training and bi-annual off-site trainings • Established partnerships and liaise with host-families and non-profit work placements• Coached students through work placements, cultural misunderstandings, and sensitive issues • Deescalated and resolved sensitive situations in both English and Spanish arising between participants, host-families, not-for-profit work placements, and community leaders • Successfully managed and completed on-time executive administrative tasks to support team and assist director including schedule creation, budget coordination, meeting facilitation, writing memos, records maintenance, and meeting notes

Education record

Post-Graduate Certificate, Human Resources Management And Services