Isabel Tan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• This is a casual part-time pursuit to supplement my work-study experience in Canada.
• Live captioning on keyboard at above average speed of 85 WPM with 90% accuracy.
• Provided live captioning and computerized note taking for 5 university courses at 2 colleges, to provide a high level of access to post-secondary education to students.

Ontario, Canada

Leading WebApp design at HealthyDesign.City, a joint initiative between the Canadian Urban Environmental Health Research Consortium (CANUE) and the Dalla Lana School of Public Health at the University of Toronto. We are committed to making information about the health effects of Canadian communities’ built environment accessible to urban planners, public.

Canada

• Led end-to-end UX design process in cross-functional agile teams; using customer journey mapping (Miro), heuristic evaluation, user acceptance testing (Optimal Tree, Google Analytics), wireframing and rapid prototyping.
• Led accessible-first design beyond basic accessibility guidelines (AODA, WCAG 2.2) by interviewing users, identifying opportunities and making recommendations on content management, copywriting, page interactions, and.
• Redesigned information architecture to improve site navigation experience with 100% customer satisfaction - resulting in 4 new site sections and inclusion of secondary menu dropdowns for global menu.
• Planned and facilitated whiteboarding and prioritization sessions.
• Founded design community with over 100 followers on Ontario Public Service’s (OPS) Yammer platform for broader design collaboration and critiques across the OPS.

Singapore

• Bootstrapped logistics start-up that offers affordable delivery services for small businesses. Sold off vested shares by 2022 to pursue further studies.
• Led and oversaw the user research and product design of Goodz.io.
• Top 30 quarterfinalist out of over 120 participating teams in NTUitive’s 2020 Ideasinc hackathon challenge. Public features are mentioned.
• Nominated e27 luminary to recognize emerging youth tech entrepreneurs.

Singapore

• Spearheaded the research, design and quality assurance of clients’ joint-account digital onboarding journey for desktop to mobile interfaces. This increased onboarding productivity by 80%.
• Single-handedly facilitated the discovery and design process of service workflows and operating models of bank’s data systems and client front-end interfaces (i.e. PowerBI) to implement Data-as-a-Service (DaaS).
• Co-led the pilot design of social networking app, Infinixty, as part of the bank’s NextGen program to foster an exclusive community of over 200 premium banking clients.
• Developed dual-track agile toolkit on Notion and Miro, to provide a common standard and template for over 50 cross-functional teams to implement agile frameworks and foster team alignment.

Singapore

• Proof-reading and editing of regulations, notices and consultation papers with the legal team to commence the 2019 Payment Services Act.
• Co-wrote the Guide to the Payment Services Act that highlights important payments regulation for the financial services industry.
• Outreach work by facilitating stakeholders’ engagement workshops and co-writing ministerial publications, covering an estimated reach of 1000 industry players in Singapore’s financial services sector.
• Market intelligence support for national development initiatives to promote cashless transactions, which drove e-payments adoption by threefold.
• Provided digital marketing content support to promote flagship Singapore Fintech Festival 2018, resulting in a record-breaking of 900 participants.

Singapore

• Adyen N.V. is a leading Dutch global payment gateway unicorn that integrates multiple payment solutions (e-commerce, mobile, point-of-sale) for the merchants through an omni-channel payment platform with marketplace.
• Supported Risk, Sales and Account Management teams on a side-line to provide data analytics, qualify and onboard merchant prospects
• Wrote and published essential guides on payment methods, payment flow lifecycle and bank partnerships for internal resource
• Provided technical support to international merchants/shoppers via phone, web-based tools and emails
• Closely assisted APAC Director of Digital Marketing on developing lead nurturing programs and public relations asset

Singapore

• Focused account management of financial institutions from buy-side (i.e. hedge-funds, private equities, family office, investment management) and major banks (i.e. Bank of America, JP Morgan, Deutsche Bank, Goldman.
• Provides customer’s end-to-end support service for the Bloomberg Terminal, constructs relative comparison sheet for research analysts and conducts liquidity and risk analysis to provide accounts and risk management.
• Expands customer outreach and generate leads via different channels: real-time chats, phone calls and face-to-face meetings

Tel Aviv Area, Israel

• Interned abroad for 6 months in a virtual reality (VR) tech start-up which is a leading provider of premium VR entertainment content. Regularly conducts customer outreach and leads generation of independent filmmakers.
• Provided oversight to the firm’ business development strategy and headed company’s international expansion to American, United Kingdom and Asian markets through online marketing, market research, online.
• Gained substantial client outreach exposure via public demonstrations at flagship media conferences, online conferencing and public relations projects. Also gained a sense of quality entertainment through VR.
• Awarded by NOC a top grade “A+” for outstanding performance throughout leadership

Master Of Information In User Experience Design, Uiux, 3.94/4.00 (Expected)

Activities and Societies: Hart House Choir (Soprano), UofT Outing Club, Malaysia-Singapore Student Association (MSSA)Courses.

Bachelor Of Social Sciences (Honours), Double Major In Economics And Management

• Activities and Societies: NUS Overseas College, Israel 2017 (Alumni), NUS AIESEC (Brand and Marketing Director), 40Tasks Pte Ltd.

Nus Overseas College Program, Entrepreneurship/Entrepreneurial Studies

• A prestigious full-scholarship under the NUS Overseas College program which combines start-up internship experience with entrepreneurial.