Isabel Tellerine Email & Phone Number

Chicago, Illinois, United States

Hartford, Ct

Manage Private, Not For Profit & Health Care D&O and Managed Care E&O professional liability claims in multiple jurisdictions. Timely analyze and issue accurate coverage positions; investigate and document relevant developments; evaluate liability, damages, and covered exposures; establish timely and accurate case reserves; cost-effectively manage litigation throughout life of claim; and partner with defense counsel to develop and implement effective defense and resolution strategies. Create and support relationships with external and internal customers including insureds, brokers, counsel, and underwriting.

Hartford, Ct

Managed Chubb and TPA claim compliance responsibilities and reporting requirements in all lines of business. Researched and provided training. Partnered with quality assurance teams; conducted audits to identify performance gaps and recommend training solutions to improve results.

Hartford, Ct

Created and executed learning and training strategies to achieve desired business outcomes. Consulted with business leaders to identify performance-based priorities, assess training needs, and design customized training programs to close performance gaps and meet business needs.• Partnered with subject matter experts to design, develop, and deliver engaging virtual training and on-site coaching that increased technical skills and improved customer service skills resulting in improved business outcomes including reduction of inventory by 10%.• Collaborated with business leaders and used project management skills to create communications, facilitate change management, and successfully manage the implementation of multiple technical training and soft skills initiatives.• Improved speed to productivity of new hires by re-designing, developing, and implementing New Employee Training programs.• Assessed application of training to performance, determined effectiveness of training programs, prepared reports to senior leadership, and implemented continual improvement strategies to sustain performance and business results.

Los Angeles, Ca

Managed claim staff handling Private and Not-For-Profit D&O claims. Ensured delivery of timely and effective claims service through the supervision of claim files and development of staff. Trained examiners on investigation, coverage, reserving, claim handling, and resolution strategies. Reviewed and approved coverage position letters, claim strategies, and settlement authority. Developed and maintained strong business relationships with underwriting, brokers, insureds, and other business partners.Significant accomplishments include:• Served as a technical and customer service resource for underwriting. • Conducted broker and insured marketing visits with underwriting.

Los Angeles, Ca

Managed all aspects of handling primary Private, Not-For-Profit and Public D&O, EPL, and Fiduciary professional liability claims. Analyzed policy language and coverage/claim issues and drafted coverage position letters. Partner with defense counsel to develop and implement litigation strategies to timely and effectively resolved claims. Assessed liability, damages, and covered exposures; reserved claims; and negotiated claim resolutions. Communicated severity and trends to claims and underwriting management. Assisted underwriting with marketing.

Los Angeles, Ca

Responsible for investigating, analyzing coverage, assessing liability and damages, and negotiating successful claim resolutions to commercial general liability claims including personal injury, advertising injury, and construction defects litigation.

Los Angeles, Ca

Responsible for investigating, evaluating, negotiating and resolving 1st and 3rd party auto, homeowner’s, and casualty liability claims. Exhibited a high level of skill and knowledge for claims requiring specialized handling including identifying issues that may require the use of independent experts or vendors. Promoted to SIU investigator/adjustor saving money and building carrier’s “no tolerance” for fraud reputation

Bachelor Of Arts - Ba, Psychology

Master Of Science, Education - Training & Performance Improvement