Isacc Olmos Salazar Email & Phone Number

San José, CR

Costa Rica

— Responsible on identifying expenses related to third parties in order to invoice and charge them to the respective subsidiary. — Contribute in the intercompany reconciliation process every close period to correctly recognize the participation on the subsidiaries. — Performs a montly M&A Legal Accrual to clearly classify them according to every deals the.

Belén, Heredia, Costa Rica

• In charge of LATAM’s master data customers, specialized in Brazilian customers.
• Handle a workflow of 100+ daily requests supporting customers in LATAM.
• Manage a 24-hour SLA to adequate response on customer queries, practicing the right at first methodology.
• Executes the data extraction from SAP system to provide data basis information to stakeholders so they can make accurate decisions regarding business units.
• Performs updates of SAP, MDG and Dataflow system and the Standard of Procedures (SOPs) to reflect the latest fiscal changes affecting the business units.
• Provide support for internal and external audits and any kind of information required by stakeholders.

San José, Costa Rica

• Handled technical troubleshooting for all NAM customers providing world class customer service in both Spanish and English.
• Managed customer queries, complaints, and service questions and used decision support tools and resources to adequately provide the solution to the customer.
• Listened carefully to customers’ needs and concerns, demonstrate empathy while maximizing the opportunity to build customer relationships.

Corredores, Puntarenas, Costa Rica

• Performed basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.
• Handled communications with clients and vendors via phone, email, and in-person.
• Led the Money Quality Classification Project of the assets of the bank, valued in around ¢100M ~$0.2M.