Isah Abdulmalik

Isah Abdulmalik Email and Phone Number

Customer Relationship Officer at MTN Nigeria @ Darussalam Computers
kaduna, kaduna, nigeria
Isah Abdulmalik's Location
Kaduna State, Nigeria, Nigeria
About Isah Abdulmalik

As an accomplished Statistician, I bring a wealth of expertise to the table, with a robust background in Cyber Security, Data Analytics, and Customer Relationship Management. My diverse skill set also encompasses General Administrative Management, positioning me as a versatile asset to any team. My proficiency in these areas ensures that I am well-equipped to tackle complex challenges and drive success in a dynamic professional environment.

Isah Abdulmalik's Current Company Details
Darussalam Computers

Darussalam Computers

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Customer Relationship Officer at MTN Nigeria
kaduna, kaduna, nigeria
Employees:
10
Isah Abdulmalik Work Experience Details
  • Darussalam Computers
    General Manager
    Darussalam Computers Aug 2016 - Present
    Kaduna, Nigeria
  • Mtn Nigeria
    Customer Relationship Officer
    Mtn Nigeria Mar 2009 - Aug 2016
    Responsibilities:• Resolve Customer Queries• Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard • Follow through on customer queries ensuring prompt resolution and feedback • Escalate and route customer issues to the relevant process operators • Perform necessary system transactions related to customer request • Use organization and time management tools to track cases and meet turn-around-times and other required metrics;• Promote Company Products and Services • Market MTN products and services to current and potential customers • Provide advice to customers on what package(s) will suit their needs • Enlighten and educate customers on new products and initiatives within MTN • Educate customer on use of products and services • Provide information regarding account or product enquiries• Reports • Document actions taken to resolve client problems. • Generate periodic reports and other ad-hoc reports as requested by team lead
  • 	Women Education Center (W.E.C) Taabaa Khana L.G.A, Rivers State. (Nysc)
    Teacher
     Women Education Center (W.E.C) Taabaa Khana L.G.A, Rivers State. (Nysc) Sep 2006 - Sep 2007
    Responsibilities:• Teaching of Mathematics and Computer Science• Assessment of student performance periodically• Evaluation of student’s performance based on assessment.• Recommendation of students for state award based on performance.
  • Nnpc
    Industrial Training
    Nnpc Sep 1999 - Sep 2000
    Responsibilities:• Treatment of vouchers raised by the various department of the company for materials from the warehouse.• Search for location of materials in the warehouse by the aid of a computer programme and authorization of the foremen to fetch materials • Issuing of materials to the various departments • Carrying out a periodic inventory of the warehouse.

Isah Abdulmalik Skills

Team Management Crm Team Leadership Telecommunications Leadership Customer Experience Training Customer Service Customer Retention Call Centers Vas Customer Satisfaction Gsm Time Management Team Building Project Planning Human Resources Statistical Analytical Software Ms Office Suit

Isah Abdulmalik Education Details

  • Ahmadu Bello University Zaria, Kaduna.
    Ahmadu Bello University Zaria, Kaduna.
    Statistics
  • National Teachers’ Institute (Nti) Affiliated To	 Usmanu Danfodiyo University, Sokoto.
    National Teachers’ Institute (Nti) Affiliated To Usmanu Danfodiyo University, Sokoto.
    Education

Frequently Asked Questions about Isah Abdulmalik

What company does Isah Abdulmalik work for?

Isah Abdulmalik works for Darussalam Computers

What is Isah Abdulmalik's role at the current company?

Isah Abdulmalik's current role is Customer Relationship Officer at MTN Nigeria.

What schools did Isah Abdulmalik attend?

Isah Abdulmalik attended Ahmadu Bello University Zaria, Kaduna., National Teachers’ Institute (Nti) Affiliated To Usmanu Danfodiyo University, Sokoto..

What are some of Isah Abdulmalik's interests?

Isah Abdulmalik has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.

What skills is Isah Abdulmalik known for?

Isah Abdulmalik has skills like Team Management, Crm, Team Leadership, Telecommunications, Leadership, Customer Experience, Training, Customer Service, Customer Retention, Call Centers, Vas, Customer Satisfaction.

Who are Isah Abdulmalik's colleagues?

Isah Abdulmalik's colleagues are Mia Mandasari, Olabooye Oladayo Ilyas, Anwar Gujjar.

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