Isa S, Pmp Email & Phone Number

United States

Aligning deliverables with strategic business goals, enrolling sponsors, quantifying benefits, identifying team requirements, and documenting the business case are my strengths. I excel in estimating costs, determining ROI, and assessing risks. I meticulously prepare for business case presentations, refining materials with sponsors, and presenting compelling cases for project approval and funding. I define project objectives, scope, products, constraints, approach, standards, and assess risks for meticulous planning. Crafting a robust project plan involves defining work breakdown structures, determining dependencies, allocating resources, scheduling activities, developing budgets, and refining risk assessments. Present plans, ensuring alignment with objectives, and gain stakeholder agreement through effective communication. I publicize projects, equip teams with facilities, and contribute to training by identifying needs, options, scheduling, and obtaining resources. Effectively assigning tasks, resolving conflicts, coordinating shared objects, monitoring issues, obtaining and assigning resources define my role in project control. I foster a positive team environment by promoting individual development, incentivizing teamwork, monitoring performance, and acknowledging achievements.Assessing project state, diagnosing situations, determining corrective actions, and timely reporting to sponsors contribute to effective project progress tracking. Evaluating alternatives, assessing risks, and preparing and obtaining approval for plan revisions showcase adaptability in response to challenges.I compile a completion report summarizing results, identifying lessons learned, and collecting metrics. Managing the turnover of results, archiving products, accepting results, reviewing resource performance, and performing final accounting ensure a smooth project conclusion.

As a dynamic leader with a foundation in IT service management and systems integration, I thrive on empowering teams and aligning project objectives with business goals. My career transition has been fueled by a passion for structured problem-solving and fostering collaboration between technical teams and stakeholders.Integrating ITIL principles provided me with a structured approach to optimizing processes, enhancing service delivery, and aligning activities with strategic objectives. CompTIA certifications laid the groundwork for my technical expertise, while my PMP certification sharpened my ability to manage complex projects, ensuring their success from inception to delivery.What sets me apart is my ability to lead with empathy and vision, bridging the gap between technical challenges and organizational goals. I excel at stakeholder engagement, inspiring teams, and delivering impactful outcomes that align with long-term objectives. By combining my technical background with project management skills and an intuitive understanding of people, I bring a well-rounded, human-centered approach to every initiative.

Document and demonstrate solutions designs, flowcharts, layouts, diagrams in Lucid Chart, github commits, code comments, Jira, and ConfluenceImplement and maintain CICD pipeline capabilities to automate deployment of technical deliverablesServe as a backup Salesforce AdministratorDevelop new application integrations and provide daily operational supportDistribute information and knowledge including schedules, designs, status updates, and other information through ConfluenceData pipeline built via Python, JavaScript, custom macros and low-code Set up customer data in SaaS apps via APIPartner with the technology team to design, develop and execute on data strategy vision as dual role of enterprise architect Integrate disparate data models across the company into one enterprise-wide Unified Data Platform designLead technology proof of concepts and benchmarks to ensure feasibility of architecture solutionsIdentify and assess the organizational impact of enterprise architecture, governance and standards, including change in skills, processes and structures with an emphasis on the data layer

Newark, New Jersey

PowerSchool SIS Administrator and other critical database systems (NJSMART) management and reporting of attendance, enrollment, and demographic data reporting activities central to the network's operations. Maintained data organized with a variety of functions including enrollment, attendance, LMS connectivity, health, report cards, parent access.IT Project development and release of student data access via Powerschool SIS Mobile App.Google Workspace Cloud Administrator managed and established users, control access to services, configure security settings, domain, dns, organizational structures and units, and procurement of services.Apple School Manager administrator for deployment of iPad and Mac in schools for access to Apple services, set up devices, apps and books, and enable teachers with tools to create engaging learning experience.IT Administrator for servicing and maintaining internal SonicWall Firewall, Cisco Meraki, Cisco Catalyst switches, Cisco RoutersWrite custom SQL queries for Powerschool SIS database data import/exportsProject Management of creating two school computer labs with scope management plan, project charter, requirements documentation and organizational project documentation.API Integrations for LMS Schoology, PowerSchool SIS, Edgenuity, Clever, TestOut Lab Sim, IEP AutoCAD design site plans, floor plans and shared schedules with contractors for implementationCCTV Security Administrator responsible for NVR DVR performing installation, programming, configuration, testing, trouble-shooting, maintenance and inspections of commercial electronic security (access control) and surveillance devices/equipment (CCTV).Education Program Administrator E-Rate filing processes, verification that the procurement process, documentation of orders and accuracy of billing for reimbursement, attending technology meetings, and participation in conference calls relative to the development of the E-Rate funding.

Instructional designed CompTIA IT Fundamentals course methodologies for live in-person synchronous classroomPerformed classroom online/video instruction IT Fundamentals course to nontraditional young people in preparation to take a CompTIA ITF+ certification course.Impact the future of young people by helping them begin the journey toward a career in technologyDeveloped confidence and basic IT competencies skills in young peopleWorked with other instructors to support students in context of their learning situation and cross curricular teach subjects.Supported leadership evaluation efforts in developing and expanding the course into on-the-job training and externships.Partnered with vendors, local community colleges and universities for post secondary in continuing to provide in demand skill trainings and experiences.Prepare course materials, develop curricula, oversee laboratory activities, provide assignments and grading, monitor progress and maintain hardware.

Responsible for resolving issues, and requests escalated from the Service Desk requiring on-site support.Respond to Service Desk referrals from end-users requesting help to solve PC/MAC hardware, software, peripheral, or production equipment related problems or issues. Resolving issues related to operating systems and core office applications.Resolving tickets within the customer SLAs (ServiceNow ticketing system)Configuring and maintaining operating systems for end-User devices.Loading operating system images, configuring settings, testing, and distributing operating system images for User devices.Scheduling, managing, and executing standard installation and setup of new hardware, desk moves (laptops/desktops/telecom and peripheral devices), and changes.Managing break/fix incidents for hardware.Providing printer, scanner/copier, and other peripheral maintenance, including setup and break/fix.Configuring, deploying, maintaining, troubleshooting, and supporting computer workstations, laptops, printers, mobile devices, phones, and other computers and equipment.Creating alternatives methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.

Jersey City, New Jersey

• System Center Configuration Manager (SCCM) 2012 database administrator organize, coordinate and lead reoccurring project maintenance of deployment of software patches, and policies, and reporting compliance• Active Directory administration performing user and groups, add, disable and move objects, DNS troubleshooting• Provide field technician troubleshooting, investigation and repair on service desk SLA assigned problem tickets including install, break/fix, VPN, and certificates for remote users• Subject matter expert and escalation point for creation of Knowledge Base content service procedures and processes; providing training for Tier 1 and Tier 2 service desk • Account IT Procurement specialist processing SAP and quoted Lenovo/ IBM server orders• Provide inventory assessment management via Alloy Navigator and Access database• Responsible for identifying and communicates any risks associated with revenue, gross profit, cash flow or audit • Track and analyze service request trends to identify areas of improvement, efficiencies, and automation• Create a positive and productive support experience and build strong relationship through communication, problem understanding, and timely resolutions among multiple departments

Iselin, New Jersey

• Diagnosed and resolved tier 1 support on software/hardware incidents • Used Remote Desktop Services or third party remote tools such as GotoAssist to assist user• Carried out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible escalating incidents to tier 2 support teams where necessary• Installed and configure upgraded operating systems, hardware and patched software• Resolved hosted mail exchange server issues such as new employee set up and termination employee data back up and communication removal• Resolved incidents with HP, Toshiba and OKIData thermal, LaserJet and impact printers, and copiers and scanners• Maintained constant updates with users and department on ongoing tickets• Created and maintained relevant support documentation• Attended training courses for development

Keasbey, New Jersey

• Coordinated corporate and personal household relocations for expats• Handled shipping assessments, customs clearance and maintained client portfolios• Networked with logistics and broker vendors by participating in conference calls, meetings and email communication • Updated and uploaded confidential documents onto secured Sharepoint database• Documented priority accounts and reported monthly revenue, feedbacks, and resolved conflicts • Maintained a professional manner and social empathy for every client portfolio

Keasbey, New Jersey

• Promoted and performed double duties as Office Administrator and Move Manager• Reported future and past discussions and projects on Excel• Assisted in the development of corporate rates and reported internal comments to upper management• Recorded workplace petrol, paper and electric usage and developed green-friendly modules for employees• Accomplished “Project Go Green” and conducted teaching seminars across the US and Canada on reduction of ecological footprint • Publicized news article displayed on external customer relations website

New York, New York

• Performed dual duties as administrative assistant and New York State approved insurance monitor• Interviewed prospective stockbroker candidates to establish needs and processed sensitive documents• Managed database creation with formulated excel template• Communicated notifications utilizing mailing tools with Word and Outlook• Trained new hire employees with procedures and technical duties • Developed software with use of research, visual design and web application testing• Commercially sound recorded video presentations • Interviewed and proofread annual business development analysis for firms

Hoboken, Nj

Greeted guests and recommended productsHandled cash, credit card and discount transactions with POS registerVerified starting bank and completed daily audit report when balancing drawerReplenished stands, straightened the seating area and maintained cleaned and sanitized areaEnsured positive customer service experience with professional and friendly mannerFollowed safety and health measurements

Certificate Of Completion For, Comptia A+, Comptia Network, Cisco Ccna, Comptia Security+, Microsoft Mcsa 2012 Server

This comprehensive IT security and system management course covers core system maintenance, virus/spyware management, browser security.

High School Diploma

Certification, Project Manager Professional (Pmp)

Creating a High-Performing Team: Building and empowering teams, establishing project agreements, and promoting shared understanding..

Certification, (Access/Outlook/Powerpoint/Word/Excel)

Word: Create, format, and modify documents with text, tables, charts, and graphics. Customize layout, track changes, and protect.

Certification, Pvs: Project, Visio, Sharepoint

Project: Define, organize, and finalize project plans. Create and manage tasks and project resources. Execute and monitor project.