Isaiah Dotson Email & Phone Number

Calumet City, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

● Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing● Negotiate pricing and service terms with vendors for contracted services while maintaining margin requirements● Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for the Company● Ensure proper and timely onboarding of new client accounts; initiate the recurrence of existing seasonal accounts● Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership● Analyze location alignment and capacity opportunities; recommends improvements to leadership● Understand varying scopes of work of our clients and convey those requirements to vendors

● Develop and maintain positive vendor relations to ensure superior customer satisfaction● Receive and handle customer calls and email requests for services● Manage the scheduling and completion of all services assigned by customers● Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries● Identify, research and resolve customer issues using the company’s web-based systems and databases● Source new vendors to perform required services, as needed● Resolve or escalate all disputes or un-satisfied service confirmations● Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

Rolling Meadows, Illinois, United States

● Locate and notify borrowers of their defaulted federal student loans that have been initiated into wage garnishment, by telephone mail, or skip tracing sources to resolve their obligations using various programs available. ● Inform borrowers of pending garnishments, credit/debit card declines, insufficient funds and missing documents. ● Perform various administrative functions for assigned accounts, including updating employment information and adding garnishment tags. ● Assist in training new hires. ● Provide quality customer service to minimize complaints and exposure to legal actions and/or lawsuits. ● Adhere to FDCPA, Privacy Act and all federal state laws governing the industry ● Meet monthly goals as determined by management. ● Perform various administrative functions for assigned accounts and special projects including but not limited to address changes, adding tags, editing user defined pages, adding/editing phone numbers, adding/editing references, adding/editing payment schedules and assisting with rehab submissions● Meet monthly personal collection goals including Rehabilitation move-ups. saves, and letter, and applications returned. ● Perform various administrative functions for assigned accounts and special projects including but not limited to address changes, adding tags, editing user defined pages, adding/editing phone numbers, adding/editing references, adding/editing payment schedules and assisting with rehab submissions ● Maintained the highest level of compliance with Federal and State Laws ● Verified direct check and credit card payments

Bachelor'S Degree, Criminal Justice/Police Science

B.A. in Criminal Justice, Minor in African American Studies

Politics

Political Science And Government

Activities and Societies: Student Government and Tennis, United Black Association.