Isaiah G. Email & Phone Number

Maintain Public Trust Status per the guidelines of the DODMy employment contract with Apex Systems has been transferred to TechWerks. With this transition, I will continue to fulfill all previously assigned duties and meet the expectations established during my employment with Apex Systems.

United States

Obtained and maintained Public Trust Status per the guidelines of the DOD* Collaborated effectively with local MTF staff, including system administrators, Cybersecurity teams, andRhapsody Administrators to be the user-facing first step for tickets made and resolved.* Utilize the ServiceNow ticket system to document healthcare software and hardware issues in DefenseHealth Agency's military treatment facilities in but, not limited to, Army Enterprise, Air Force, Navy, SpaceForce, and more organizations worldwide.* Maintain a proven near-perfect CSAT score, complete calls and tickets on average of 10 minutes before successful resolution or escalation* Demonstrated expertise in troubleshooting network/VOIP and printer problems, including multiplehardware and LAN/wireless technology outages, Virtual Private Networks, and Intranet access.* Documented and updated internal processes and procedures as related to tier-1 responsibilities;attended in the On-Call rotation as defined in off hours protocols to cover a 24x7x365 schedule.* Completed tickets on average of 12 minutes and held averages of perfect ratings from post-callCustomer Satisfaction surveys

* Providing excellent customer service: This includes greeting customers as they enter the store, answering questions and assisting with product selection, and processing transactions accurately and efficiently.* Maintaining the store's clean and organized appearance: This involves sweeping and mopping floors, stocking shelves, and keeping the store free of clutter.* Handling food safely: The store offers a variety of food options, such as pizzas, sandwiches, and pastries. -Employees may be responsible for preparing and serving these items while following proper food safety guidelines.* Operating store equipment: Employees use cash registers, gas pumps, and other store equipment in the course of their work.* Managing inventory: This includes receiving and stocking new merchandise, keeping track of inventory levels, and reordering items as needed.Handling money: Employees are responsible for handling cash, checks, and credit card transactions, as well as reconciling the register at the end of their shift.

As a Digital Personal Shopper at Walmart, my main responsibility was to assist customers with their online shopping experience. This included helping customers choose products, placing orders, and answering any questions they might have about the products or the shopping process. I may also have been responsible for managing the inventory of products available for purchase online and ensuring that the website was up to date with the latest product information.This included, but wasn't limited to:-Responding to customer inquiries via email, phone, or chat-Providing product recommendations and assistance with product selection- Tracking and managing orders to ensure timely delivery to their cars- Providing excellent customer service to ensure a positive shopping experience for all customersThe things I accomplished in this role includes:- Contributed to the department's ranking as the top performer in the regionalmarket.- Exceeded productivity goals by fulfilling an average of 130 items per hour,surpassing the set standard by 30 items.- Efficiently oversaw the process of fulfilling customer orders through supervisedefforts.- Pointed out technical issues across the store and provided effective solutions.

B.S. In Cybersecurity And Information Assurance, Computer And Information Systems Security/Information Assurance

Cybersecurity Certificate, Computer And Information Systems Security/Information Assurance

Activities and Societies: Three extensive hands-on courses including: -IT Security Professional: Experienced in storage and data-sharing.