• Reporting to the IT Service Manager, this role handles the daily support of internal users, onboarding and offboarding procedures, and support for in office video conferencing• Assist with equipment ordering and software licensing• Provides day to day support for Windows 10/11, Mac, and Linux users• Active Directory account creation and account management• Supports desktop and laptop imaging and configuration• Supports remote Cisco Secure Client VPN users• Supports various cloud technologies, from video conferencing, to O365, SSO, and other SaaS tools• Asset management, equipment ordering, and order tracking• Basic network troubleshooting

HUMAN is an urban fashion clothing brand that began with a purpose of promoting equality, social empowerment, and humanitarianism. As a brand, our mission is to illuminate the faces of humans who may be neglected, forgotten, marginalized, or in need; humans who may be living in poverty or oppression, homeless, or hopeless. Our brand takes pride in serving as leaders in change for the communities we inspire.

• Accurately record, update, and document requests using the IT service desk system andany other duties as assigned by the company.• Sets up and configures new computer and internet equipment• Remotely or physically assists in computer-related concerns• Carryout diagnosis and repair of network-related problems• Make sure desktop computers interconnect seamlessly with various systems• Launch VPN access for all remote users• Support for technical upgrading and maintaining of entire desktop systems• Assist in testing and deployment of new applications and systems• Maintain an excellent level of customer service, ensuring that all customers are treatedefficiently and in appropriate manner• Maintain outstanding verbal communication skills with the ability to communicateseamlessly with technical and non-technical colleagues at all levels in the organization• Resolve issues by carrying out problem analysis to implement temporary or permanentsolutions

Light Rider is a quantum LiFi company leveraging the power of quantum technology to create secure, unparalleled encryption products with patented technology. Maintain, install, and configure servers, routers, firewalls, network LAN and WAN systems, and VPN concentrators • Implement cybersecurity protocols while ensuring compliance and documenting standards, processes, and procedures of the network • Conduct new user training • Update virus protection software to keep data and communications protected • Demonstrate strengths in rapidly diagnosing, troubleshooting and providing timely, on-call assistance on emergency issues that arise outside normal working hours • Recommend configuration changes to improve data correlation and network performance. • Troubleshoot both hardware and software related concerns providing problem diagnosis to find resolutions for all request • Perform backup operations to include routine disaster recovery-based situations • Assess security risks and implement best practices

-Shadowed and assisted in executive meetings-Worked with Business Development of VOR-Created social content -Served as travel assistant to CEO for over 5 major engagements.-Maintained 100% confidentiality with sensitive information, financial data, and records.-Performed technical analysis of network problems; initiates new or revised procedures to avoid recurrence-Responsible for all network and standalone printers in the area scope of responsibility, which includes switch port configuration and IP identification and network configuration -Set up and installed new end-user configurations and new versions of software and updates (adobe creative cloud, MS Suite including Word/Excel-Monitored organization’s networks for security breaches and investigated violations.-Prepared reports which documented security breaches and extent of damage caused by breaches.-Conducted penetration testing and located vulnerabilities in systems before they could be exploited.-Enhanced user security credentials rotation policy standards -Perform cross platform audits of Active Directory (AD) objects and user permissions-Create, manage, delete User/Exchange mailbox accounts on Windows domain using AD-Managed Exchange/Office 365 support, maintenance, and administration -Executed exceptional customer support while resolving complex technical issues dealing with printers, network, and phone systems; Provided excellent customer communication skills when taking calls-Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.-Ability to capture all details in Remedy ticketing system.-Troubleshoot both hardware and software related concerns providing problem diagnosis to find resolutions for all request