I am a compassionate Healthcare Assistant who provides outstanding care, to ensure optimal health and safety of elderly patients, as well as patients in hospitals and community clinics. Competent in providing personal care to children, adolescents and adults including the elderly. Takes pride in maintaining a patients safety and ensuring the confidentiality of patients, treating every individual with respect, dignity and compassion. Acts with integrity and in the best interest of patients while ensuring compliancewith policies and guidelines to promote the health and well-being of patients under my care.

 Reviewed customers information prior to account opening to ensure compliance with relevant banking regulations and to prevent fraudulent accounts from being opened. Analysed and updated sanctions list as requested by regulations to prevent money laundering. Analysed customers information prior to account opening. Carried out KYC checks, Customer Due Diligence and Asset Valuation Review. Accepted cash, cheques, and other forms of deposits, as well as processing withdrawals from customer accounts. Ensured accuracy and adherence to bank procedures. Verified and checked authenticity and customer identification before cashing cheques and maintaining accurate records of cashed cheques. Assisted customers with transferring funds between different accounts, both within and outside the bank. Ensured proper authorization, adherence to security protocols and SLA’s. Providing information and assistance on a wide range of banking topics, including account balances, interest rates, fees, remittances, loan applications, and online banking services. Addressed customer concerns and issues related to their accounts, transactions or bank services. Found solutions and escalated complex issues to supervisors as needed. Informed customers about new or existing bank products and services that may be beneficial to them. Maintained accurate records of customer interactions, transactions, and complaints. Provided excellent customer service and built positive customer relationships. Followed all bank regulations and security protocols to ensure the safety and accuracy of customer data and transactions. Continuously learned about new bank offerings and changes in regulations to provide accurate information to customers.

I worked as an assistant to the engineers in the construction department. Some of my roles were:Preparing bill of quantity for a proposed construction project, carrying out measurements for projects done by contractors, supervision of construction projects, ensuring safety standards were maintained, ensured that the correct material specifications were used.