Streamlined CRM Operations: Spearheaded the data management of over 600 organizations and 800 contacts using the CRM Radar, enhancing data accuracy and accessibility. Implemented strategic input systems for personnel CVs and contact information, increasing data retrieval efficiency.Enhanced Invoice Processing: Orchestrated the automation of invoicing processes across three platforms, reducing manual effort by and cutting administrative overhead. Managed detailed invoicing for itemized charges and tax calculations, maintaining a high client satisfaction rate on billing communications and resolutions.Developed HR and Operational Manuals: Authored and regularly updated the organization’s manuals for CRM, timesheet systems, and operational procedures, significantly improving staff training and operational efficiency. Coordinated the organization and booking of remote seminars and conferences.

400+ hours of hands-on course material, with 1:1 industry expert mentor oversight and completion of 2 in-depth capstone projects. Mastered skills in analyzing business problems, data analysis, presenting business insights to different stakeholders, SQL, Python, and data visualization.

Developed a rewards and recognition program based around the core citizenship behaviors of the institution. Created and instructed a training program about work-life integration, which included activities and workbook modules. Assembled an employee development worksheet for supervisors.

Completed a comprehensive training program focused on developing leadership skills, operational knowledge, and customer service excellence within a retail environment. Assisted with daily store operations, including inventory management, merchandising, and sales floor supervision, to ensure a seamless and efficient shopping experience for customers. Demonstrated strong leadership potential and a passion for sports and outdoor activities, inspiring team members to deliver exceptional service and uphold company standards of excellence.