Company Operations Manager
CurrentStreamlined CRM Operations: Spearheaded the data management of over 600 organizations and 800 contacts using the CRM Radar, enhancing data accuracy and accessibility. Implemented strategic input systems for personnel CVs and contact information, increasing data retrieval efficiency.Enhanced Invoice Processing: Orchestrated the automation of invoicing processes across three platforms, reducing manual effort by and cutting administrative overhead. Managed detailed invoicing for itemized charges and tax calculations, maintaining a high client satisfaction rate on billing communications and resolutions.Developed HR and Operational Manuals: Authored and regularly updated the organization’s manuals for CRM, timesheet systems, and operational procedures, significantly improving staff training and operational efficiency. Coordinated the organization and booking of remote seminars and conferences.