Isaiah Pridgen Email & Phone Number

Cincinnati, Ohio, Us

• Utilize ticketing systems (e.g. ServiceNow) to log customer queries and track progression to resolution.• Successfully maintaining and troubleshooting over 1000 customer issues within the first quarter.• Identify and resolve system hardware, network infrastructure, and connectivity issues that prevent the execution of user-initiated tasks.• Enter ServiceNow tickets into the incident tracking system to facilitate faster problem identification and resolution.

Kailua, Hi, Us

• Addressed user concerns and decided when to escalate problems to specialist team members through the ServiceNow system.• Resolved common user concerns by utilizing present issue resolution scripts.

• Utilized Postman to do website testing and debugging for the Python Decorators and followed the CRUD standard Conventions.• Worked alongside another developer to deploy Python API Development, creating unique Identifiers to implement RESTful APIs in FastAPI that enabled the internal analytics team to increase reporting speed by 15%.• Worked with a professional team of ten and took active part in all development phases of two new products – research, design, development, and testing.• Worked on smaller projects and diagnosed issues causing slow speeds in applications, and documented the process to making the DB query system more robust.

Bonn, Nrw, De

• Created help desk tickets by troubleshooting and resolving desktop issues.• Provided Tier 1 IT support to non-technical internal users through desk-side support services.• Assigned employees and customers with regional based system permissions using active directory and set up computers to assist with on-boarding new employees.