Isaiah Pridgen Email & Phone Number

Cincinnati, Ohio, US

• Utilize ticketing systems (e.g. ServiceNow) to log customer queries and track progression to resolution.
• Successfully maintaining and troubleshooting over 1000 customer issues within the first quarter.
• Identify and resolve system hardware, network infrastructure, and connectivity issues that prevent the execution of user-initiated tasks.
• Enter ServiceNow tickets into the incident tracking system to facilitate faster problem identification and resolution.

Kailua, HI, US

• Addressed user concerns and decided when to escalate problems to specialist team members through the ServiceNow system.
• Resolved common user concerns by utilizing present issue resolution scripts.

• Utilized Postman to do website testing and debugging for the Python Decorators and followed the CRUD standard Conventions.
• Worked alongside another developer to deploy Python API Development, creating unique Identifiers to implement RESTful APIs in FastAPI that enabled the internal analytics team to increase reporting speed by 15%.
• Worked with a professional team of ten and took active part in all development phases of two new products – research, design, development, and testing.
• Worked on smaller projects and diagnosed issues causing slow speeds in applications, and documented the process to making the DB query system more robust.

Bonn, NRW, DE

• Created help desk tickets by troubleshooting and resolving desktop issues.
• Provided Tier 1 IT support to non-technical internal users through desk-side support services.
• Assigned employees and customers with regional based system permissions using active directory and set up computers to assist with on-boarding new employees.