Isaiah Reason Email & Phone Number

United States

• Providing both onsite and remote client support for all hardware, software, network, access or onboarding/offboarding requests.
• Remote support provided utilizing Kaseya (VSA), QuickAssist, N-Able, etc.
• Responsible for all PC imaging, configuration, and setup either at client site or remote home offices.
• Provide setup, configuration and maintenance of Windows Servers both virtual and On-Prem.
• Provide setup, configuration and maintenance of SonicWall firewalls.
• Provide setup and configuration of VOIP phone systems (Intermedia, Google, Ring Central, etc.) including hardware procurement and support.

Frisco, TX, US

Maintaining wireless network management solutions for clients remotely, using UniFi from Ubiquiti Networks.Executing diagnostics, troubleshooting evaluations and installations on Local Area Network switches and routers, Windows workstations and laptops, Wi-Fi boost units, Cradle Points (Antenna connections).Patched/Crimped Cat6/Cat5e cables for usage of.

Arlington, Virginia, US

• Creating customized Windows 10 managed images.
• Creating Windows Virtual Desktops via host pools in the Azure Portal.
• Administering user accounts and access control via Azure AD and Azure AD Sync.
• Deploying and testing virtual desktops and verifying all installed software/files areaccessible.
• Assisting in the creation of the client SOW and action task implementation.

The Woodlands, Texas, US

• Provide white glove end-user support for corporate users, remote users, consultantsand executives.
• Provide dedicated full support during all hours, 24/7/365.
• Maintained company A/V and Video Conferencing equipment.
• Create and maintain hardware standards and develop hardware/software vendorrelationships.
• Provide training and mentorship to all IT interns.
• Managed all hardware and software procurement.

New York, US

• Create and manage various Hedge Gund clients Active Directory accounts andExchange mailboxes.
• Perform add/remove user requests for Active Directory, RSA, DUO, Citrix XenApp,Citrix Mobile and Bloomberg.
• Perform virtual server drive remediation request to expand drive capacity once theaffected drive threshold reaches 5%.
• Utilize Sentinel One Endpoint Protection software on client’s PCs to detect, analyze,and remediate any threats to PC or Network security.
• Managed various clients Cloud services including Exchange Online and Office 365
• Provisioned user accounts and group application add/delete using both the Thick/ThinCitrix client.

Dallas, TX, US

• Assigned to the Generalist discipline and then promoted to AirportOperations\Aircraft Operations.
• Used identified troubleshooting resources and knowledge management systems;logged all calls into our ticket tracking system (Service Now/DASH); escalating to secondlevel support groups when necessary to maintain the.
• Generalist Discipline: Provided technical and network problem resolution to end-users by performing Technical Problem diagnosis while guiding users through step-by-stepsolutions. Solutions include, but are not limited.
• Airport Operations\Aircraft Operations Discipline: Provided technical and networkproblem resolution to end-users by performing Technical Problem diagnosis while guidingusers through step-by-step solutions. Solutions.

JP

• Assigned to the Acosta contract and then promoted to the Tokio Marine contract.
• Provided support for Microsoft Office suite, Windows 7, Windows XP, ActiveDirectory, Mobile Device, Email and VPN (Cisco & Juniper).
• Provided remote support via TeamViewer and Remote Desktop.
• Adhered to SLA’s and maintained proper ticket resolution and escalation procedures.
• Utilized 3 monitors for daily job duties and also used VMWare to access multipleservers simultaneously.

Fort Mill, SC, US

• Assigned to the General Electric contract providing technical support to the followingbusiness units: Capital, Energy Management, Power & Water, Oil &Gas and GlobalResearch.
• Provided support for Microsoft suite, Windows 7, Active Directory, Mobile DeviceEmail (Airwatch MDM Agent, GOOD, BES), SSO Administration, RSA Administration,VPN (F5, Juniper, Cisco).

Bloomfield, CT, US

• Maintained a solid track record of adherence to service level agreements (SLA) andQuality of Service (QoS) deliverables.
• Provided technical and operations support of existing Telecommunicationinfrastructure.
• Responsible for the configuration, administration and maintenance of Avaya PBXand Avaya Modular Messaging.
• Utilized independent judgment and discretion and evaluated and recommendedunique hardware configurations; defined special hardware/software requirements, capacities,capabilities, etc. to meet user needs