Isaiah Ridley Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

• Collaborate with 6 team members across departments to troubleshoot problems, cross check member information, showcasing excellent problem-solving skills and the ability to work well with teammates in different.
• Provided a high level of customer service for members through strong interpersonal skills through effective communication with members resulting in referrals to improving members finances and financial education
• Performed all basic and detailed transactions including loan payments, account maintenance, deposits and withdrawals while properly verifying members, resulting in keeping members' information private and secure
• Strong attention to detail when inputting member information when opening accounts, resulting in catching fraud, saving members from being impersonated

• Effectively communicated with dispatch and customers to resolve delivery issues, ensuring smooth operations, resulting in satisfied customers and 5 star reviews
• Safely delivered an average of 200 packages daily, maintaining a 99% on-time delivery rate and high customer satisfaction.
• Provided ongoing coaching and feedback to team members, fostering a collaborative and safety-focused work environment

• Collected and distributed loan keys to residents by verifying identity, filing out proper documentation resulting in residents being able to safely gain access to their room
• Communicated effectively through emails and by maintaining and updating communication logs during shifts resulting in proper track of loan keys, interactions that occurred and phone calls
• Quickly dealt with emergent situations in a professional manner resulting in residents safety and events properly documented

• Worked alongside three team members to troubleshoot issues and ensure dorm rooms were properly cleaned and repaired; Coordinated efforts between housekeeping, maintenance, and administration, ensuring that cleaning.
• Cross-checked each other’s work and communicating clearly, resulting in being able to identify and resolve any issues quickly, guaranteeing that all rooms met the required standards.This collaboration allowed me to.

• Implemented and enforced all College and Campus living policies, promoting academic excellence, addressing student needs, and encouraging involvement, resulting in an inclusive environment where students feel welcomed.
• Created, market and lead student centered hall programs to promote social, education, diversity, health, emotional, understanding and growth, resulting in students having access to various resources to be successful.
• Worked as a student leader while maintaining 15+ credit hours and a 3.0 GPA, working individually or with a team in recommending action, scheduling and planning projects, estimating cost and managing projects to.