Isaiah Rivera Email and Phone Number

-Reviewed Consumer and Business Credit Card applications for potentialfraud.-Collaborated with department leads by giving feedback and resolutionsto help drive workflow consistency among my peers.-Volunteered in the Paycheck Protection Program project by learning theprocess of loan requirements and training the processors to prepare themfor servicing and supporting clients.-Hosted team LMOS meetings to assess company changes, build teammorale, and process new procedures.-Became a leading subject matter expert within my department andassisted hundreds of peers via adobe chat.-Assisted clients with their finances and payment options in order to leveltheir accounts.- Trained new hires through side-by-side development

-Assisted patients with scheduling appointments and giving directions tooffices.-Aided patients in researching suitable doctors for their care.-Maintained clientele information through data entry.-Communicated with nurses, hospitals, and doctor offices regardingpatients’ inquiries.

-Performed walk around inspections.-Advised customers of needed car repairs and kept the clientele up to date.-Assisted clients with scheduling their appointments and answered theirquestions and concerns regarding their vehicles via phone call.-Engaged in concierge support and drove active delivery.