Configure and maintain network hardware and software, including routers, switches, firewalls, and serversMaintain camera, fire & alarm communication and managementPerform server administration tasks, including user/group administration, security permissions, group policies, print services, resource and event monitoring, ensuring system architecture components work together seamlesslyMonitor and respond to infrastructure health utilizing management toolsMonitor and maintain SIEM (Security Information and Event Management)Perform add/change/delete requests for Users and GroupsMaintain phone system including but not limited to provisioning of new devices, change requests, updatesMaintain digital signage and production schedule displays around the buildingInteract with users to assist with trouble shooting, identify root cause, and provide technical support as neededPerform routine/scheduled audits and backups of all systemsAssist both Marketing and Design teams to provide technical solutionsOnboard new hires with all required IT needs (phone, laptop, passwords, etc.)

Assisted customers, informed them about specials or new items, answered questions, and accepted orders and paymentsPrepared foods, such as sandwiches or baked goods, and ground and blended coffee beans, brewed coffee and tea, and served items to customersSold coffee and tea blends and brewing equipment, highlighted the differences between items and educated customers about brewing methodsServed customers – took payment, gave advice, answered inquiries and ordered in new products

Established rapport with customers to better understand their needsUtilized product knowledge to make appropriate book recommendationsClarified customer concerns about books for different demographicsOrganized and identified incoming books

Controlled products and equipment within sanitation and safety guidelinesOrdered and shelved weekly sale items for customersIntroduced customers to new products and services to expand their purchasing habits Developed company rooftop garden to better educate customers and coworkers on produce