Processed FMLA, state and internal employee leaves for client Charles Schwab Reviewed medical information and proceeded with approval or denial of claimCommunicate with both employees and client to make sure both are informed of status Assisted in processing of short term disability claims Named star employee of the month on numerous occasions Maintained a claim audit score average of over 95% quality

Inbound/Outbound call center environment Assisted workers compensation claimants to schedule their needed medical procedures Communicate with doctors and insurance adjusters to coordinate authorized procedures for claimants Operated within each state's workers compensation guidelines to ensure prior authorization for claimants Promoted to the top scheduling department within first year of hire Created an email template used by the entire company to update insurance adjusters case files

Inbound call center environment Respond to calls and email requests in regards to billing and making changes in small business owner insurance policies Operate numerous computer programs simultaneously in order to best serve customer Correspond and collaborate with other departments and states in regard to insurance guidelines and regulations Created certificates of insurance upon the request of insurance agents and business owners Advise business owners/insurance agents of the most cost effective ways to increase policy coverage Recognized as a top performer in my department during the last two quarters of employment