Isaiah W. Email and Phone Number
I'm a coachable, fast learning, perceptive, adaptable hard worker looking for a new and challenging role as a Customer Success Manager/Client Success Manager (CSM). I'm also interested in the roles of CS Specialist, Relationship Manager, Implementation Manager, Onboarding Specialist, Account Manager and other client-facing and development roles.My strengths lay in connecting with people by establishing and building rapport through stellar service, becoming a product and industry expert, and being a consistent point of contact for their needs. As a result, my customers never feel they're being "sold to".My experience has provided me with strong, transferable skills in sales and upselling, customer success and service, account management and development, picking up product and industry knowledge quickly, clear communication, collaboration, administrative support, & leadership. I'm looking to draw on and add to these to be an asset to a new company. I'm open to all industries but have a preference for SaaS. Being a fast learner with an affinity for niche industries, lack of knowledge has never been a barrier to me performing well in my roles.
Petvet Care Centers
View- Website:
- petvetcareers.com
- Employees:
- 175
-
Travel & Expense SpecialistPetvet Care Centers Nov 2023 - PresentWestport, Connecticut, United StatesAudit expense reports, credit and fuel cards, & other Finance requests for policy adherence and approval; monitor inbox; run monthly trainings; resolve tickets; various other Finance transactions as needed. -
Section Leader & Crew MemberTrader Joe'S Jun 2020 - PresentFairfield, Connecticut, United States•Section Leadership: Analyze, anticipate, & act on trends using data to ensure merchandising & availability reflect guests’ best interests for greatest customer experience; collaborate with other leaders, depts, & management to feature, cross- & upsell products and exercise creativity, train & manage crew members; proactively analyze & innovate processes for continual improvement.•Provide a “WOW” customer experience; readily engage hundreds of guests daily with product & store knowledge and friendliness; build & maintain relationships to drive repeat customers; solve all issues caused by failed deliverables; bring guests joy!•Achievements: Promoted to Section Leader in 6 months•Affectionately nicknamed Soup Wilson -
Account Executive & Account ManagerFoley Dec 2019 - Jul 2022Hartford, Connecticut Area•Drive new business through full cycle B2B sales; prospect (cold call, email, text), reach decision makers; guide discovery; pitch/present; establish relationships, build rapport; close new business on SaaS & other solutions; be a product & industry expert; manage accounts to handle upsells and renewals.•Retain & expand accounts via client relationship development; contact point for prospects & clients; cross-team collaboration for smooth client lifecycle & to resolve escalations. 45-60 SMB to MM accounts.•50-75 dials daily, 3+hrs talk time daily, 90%-110% of monthly quota, held team’s highest avg. order size•Achievements: 2021 President’s Club Q2 (115+% quota for the quarter); 2021 Citizenship Award -
Customer Care AssociatePfp Services Feb 2019 - Oct 2019Orange, Connecticut•Drive client satisfaction and retention; handle inbound calls as a product expert; research & resolve client issues; de-escalate negative situations; interface with all parties to ensure client success; maintain CRM accuracy; maximize upselling opportunities; elevate client experience through relationship development.•Exceeded KPIs: 25 inbound calls daily, 1 upsell referral daily, 2 minutes between calls, 1 day response time.•Achievements: Top referral rep every week June through July ‘19 -
Inaugural Server, TrainerBrewport Brewing Co Jul 2016 - Apr 2019Bridgeport, Connecticut-Helped establish and grow startup brewpub and shape the role of server. Nurtured a collaborative team environment and high individual performance against metrics to determine and improve upon best practices for optimal efficiency, service, sales, and speed, leading to a long-lasting community staple.-Drive brand establishment and recognition, reputation, & sales through stellar service of hundreds of guests daily. Focused on providing a fulfilling and satisfying guest experience, selling and upselling our products (old and new), high house draft sales percentages, & operational support.-Consistently among the top 5 servers nightly in sales and reviews. -
Merchandise And Customer AssociateSears, Roebuck And Co. Sep 2014 - Aug 2016Milford, Connecticut-Greet & assist customers on the floor and over the phone in meeting all their needs-Keep sales floor, registers, and fitting rooms clean and orderly. Solve price and signage discrepancies.
Isaiah W. Education Details
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Music Performance -
Brooklyn Technical High SchoolIndustrial Design
Frequently Asked Questions about Isaiah W.
What company does Isaiah W. work for?
Isaiah W. works for Petvet Care Centers
What is Isaiah W.'s role at the current company?
Isaiah W.'s current role is Driven, collaborative, and organized customer experience professional with a customer-centric mindset & passion for customer success, sales, and relationship management and development. Lifelong Learner..
What schools did Isaiah W. attend?
Isaiah W. attended University Of Bridgeport, Brooklyn Technical High School.
Who are Isaiah W.'s colleagues?
Isaiah W.'s colleagues are Christine Attalla, Jennifer Smith, Lindsey Westwood, Jaela Curtis, Bullard Animal Hospital, Pvcc, Sumit Nagar, Jennifer Blackburn.
Not the Isaiah W. you were looking for?
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Isaiah Buckles
Media And Film Studies Graduate With Customer Service And Leadership ExperienceSeattle, Wa
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