Isaiah Ware Email & Phone Number

Chapel Hill, Nc, Us

Dublin 2, Ie

Led a team of five through the integration of automated testing using TOSCA Testsuite.Automated over 80% of the client's regression suite, over 300 individual test cases, freeing up time for manual testers to focus on more nuanced edge case scenarios.Implementation of automated testing led to a 90% decrease in high and critical defects logged in ALM and JIRA.Led knowledge transfer sessions for six months that allowed client resources to take over the regression suite of test cases.

Dublin 2, Ie

Collaborated with other testers to introduce automated testing to the client and improve the quality of their internal portal system.Through automated testing, we took the work of over 20 manual testers and reduced that to only needing five automated testing resources saving the client money in payroll.

Dublin 2, Ie

Led multiple groups of offshore developers and testers and delivered six complete projects for the client.Led the effort on the development of a new electronic data-warehouse that was for a new product offering.Performed data profiling and correlated the data to the requirements to be addressed as part of the ETL/Big Data solution to be implemented.

Hanover, Md, Us

Compiled appropriate information to make requested contractual and demographic updates and changes related to provider data in the systems of record in an accurate, complete and timely manner.Communicated, orally and in writing, directly with providers to resolve questions and issues regarding updates and changes in the systems of record.Managed timely responses to external provider inquiries and requests. Evaluated new service requests from providers to determine appropriate actions for recording into the systems of record

Thomasville, Ga, Us

Employed the use of hand-held RF scanners to check in products from route drivers and add them to inventory. Balanced out cash drawer at the end of each shift and submitted receipts to management.Kept track of baked goods and disposed of product that was beyond its freshness threshold. Responsible for checking out customers and ensuring that each transaction was accurate.Stocked sales floor shelves daily and submitted inventory reports to management.

Built dashboards utilizing PostgreSQL to help with the operational efficiency of their car subscription service.Performed research and analysis on member data such as incomplete sign-ups, outage costs per member, and web page visits within the past 30 days. Assisted in the creation of a dashboard that helped gain insight into the additional costs that each member was incurring to the company and how long that member had been subscribed to the companyWorked on analyzing key metrics on the release of Porsche Passport

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Exercised sound judgment in issuing credits to maintain high levels of customer satisfaction.Informed customers about sales and promotions in a friendly and engaging manner. Managed a small team of associates in the concessions area during peak hours to maintain a high level of service.Responsible for delivering an overall quality guest experience through friendly, quick, and clean service.

Responsible for the set-up, service, and break down of special events.Worked with my team to promote a fun, positive environment.Provided friendly service to all event clientele and their guests.Garnered positive feedback from clientele and guests by offering appropriate, quick, and professional service.