Isaiah Everage Email & Phone Number

Houston, Texas Area

United States

• Remote Support – Remoted into end users’ machines and troubleshooted various problems for multiple companies
• Office 365 – Managed account creation, online archiving, mail filtering, and other tasks via a Global Admin Account
• Sonic Wall Management – Updated firmware, assisted with creating a VPN, and resolved VPN issues such as DNS name lookup, and slow VPN connections
• Servers – Maintained print servers, file servers, terminal servers, and other various-use servers by keeping them up-to-date, and resolving issues during monthly server maintenances
• Trend Micro WFBS – Maintained Trend Micro’s anti-virus software by updating the policy for resolving false positives
• Trend Micro HES – Maintained Trend Micro’s email filtering service by modifying polices per user, or company

Richmond, TX

• Deployment – Deployed Surface Pro 3 tablets to end users, and maintained support for deployed devices
• Network/Computer Administration – Assisted supervisors with deploying computing devices, and maintaining the servers
• End User Support – Provided desktop support for end users’ issues ranging from computing, software, and hardware

920 Memorial City Way

• Data Asset Management – Collected information on all purchased electronics, and stored in a database
• Email Management – Managed both full and shared email inboxes under the Admin section in Exchange servers
• Encryption – Encrypted end users mobile devices, and computer workstations for data protection
• Mobile Device Management – Managing end users mobile devices
• User Account Management – Created or modified users and groups within Active Directory
• Workstation Setup – Installed end user computer hardware, peripherals, and related software applications

• Run and Maintain – Resolved end users with spontaneous issues ranging from software crashes, to hardware malfunctions
• Media Stations – Set up media stations that consisted of TV’s, projectors, and audio equipment
• Workstation Setup - Installed end user computer hardware, peripherals, and related application software inside classrooms, and computer labs
• Computer Network – Ensured workstations were properly connected to the corporate domain
• Student Computer Repair – Assisted students with software issues related only to educational software
• Printer Setup – Set up printers for end users in classrooms, the library, computer labs, and staff members

• Database Management – Assisted with sorting, and analyzing documents to file, and securely save within a database for Hess Corporation
• Website Bug Finder - Created test cases within Visual Studios to test the stability of a website for Cambia Health Solutions
• Website Migration – Migrated an SAP website to a Sharepoint for Anadarko Petroleum