Isaiah Garner Email & Phone Number

Alpharetta, Ga, Us

Remote

• Demonstrated efficiency and professionalism while managing and responding to critical client issues and escalations.• Helped 70 agents resolve 10,000 customer problems in 10 days, reducing the number of cases to normal after 7 days.• Onboarded 6 new hires after successful completion of training on the use of salesforce and slack.• Managed a team of six Coinbase employees, one from each pillar, and conducted weekly meeting to discuss plans and outcomes.• Operated in 4 out of 6 pillars within the complaints division and implemented new strategies, reducing unassigned cases by 80%.

Maryland, United States

• Searched and identified fraudulent activity on customer accounts and made necessary claims to recover funds.• Removed any restrictions to the client account by expertly using interface systems such as Flash and Synergy.• Offered support to 10+ senior accounts in 2018 on a weekly basis and retained a 50+% success rate with conflict resolution.• Improved team call-back numbers and cases resolved by 60% over a 2-month time period.

• Delivered exceptional performance, resulting in consistently ranked among the top 10 employees in sales and customer service.• Promoted to team lead within 3 months; created a fresh tech and sales call script, improving team sales by 20% in 30 days.• Boosted customer satisfaction and minimized talk time by over 50% by introducing three interchangeable talking points.• Recognized as Top 5 sales producer consecutively for eight months for achieving set objectives.

Security+ 701

Psychology

Education record

Education record