- Spurred communication between patients and doctors as the first point of contact in the office and over the phone to increase satisfaction and understanding.- Understood time management and task prioritization between team members to improve clinical workflow.- Verified patients' insurance and explained benefits for available services.- Maintained clerical work including insurance verification, phone calls, appointment scheduling, and data entry into Electronic Health Records and Excel.

- Provided customer service to members by being receptive to the state of the facility.- Performed front-end duties such as equipment repair, inventory handling, and cash handling.

- Provided a friendly customer service experience by assisting in frontline operations such as pool reservations, day pass sales, and swim lesson scheduling.