● Customer Service Excellence: Provided outstanding customer service in a fast-paced environment; addressed customer needs, resolved inquiries, and handled challenges with professionalism and efficiency● Promotions and Leadership: Promoted twice due to exceptional performance, first to Barista Trainer, then to Team Lead. As Barista Trainer, guided and mentored new staff members, ensuring they met company standards and excelled in their roles● Training and Development: Conducted training sessions for new baristas, focusing on product knowledge, customer service skills, and operational procedures. Developed training materials and provided ongoing support to new hires● Team Leadership: Led a team of baristas, managing shift operations, delegating tasks, and ensuring smooth workflow. Motivated and supported team members, fostering a positive and productive work environment● Multi-tasking and Adaptability: Balanced multiple priorities and adapted quickly to changing demands. Efficiently handled high-volume periods and managed customer service under pressure● Process Improvement: Identified areas for improvement in service and operational processes, implementing changes to enhance efficiency and customer satisfaction

● Rack and Stack: Installed and organized switches, switch baffles, and servers for companies like Microsoft and NVIDIA in server rooms● Cable Installation: Precisely ran and installed CAT 6 copper, fiber, and power cables throughout rows and cabinets, including cable dressing and labeling● Decommissioning: Safely decommissioned and processed legacy hardware like servers, HDDs, SSDs, and Flash from data center facilities● Equipment Relocation: Managed the relocation and movement of large enterprise equipment● Networking: Performed basic networking tasks including removal, installation, and configuration clearing according to ticketing system requirements● Documentation: Documented procedures and escalated issues to senior technicians and management as needed● Cable Management: Followed patch plans for accurate cable installations, labeled cables as per procedures, and organized cables for storage

● Account Setup and Configuration: Assisted users with setting up IT accounts, email Office 365 and Outlook, network access, software applications and ensured correct permissions and access levels● Technical Support and Troubleshooting: Provided Tier 1 support for hardware and software issues for Office 365 and Outlook problems, via phone, chat, and resolved issues using Microsoft Teams and other online platforms● Service Desk Operations: Managed support requests through a service desk system, logged and tracked issues, conducted follow ups, and escalated complex issues as needed● Customer Service and Communication: Delivered excellent customer service, communicated effectively with users to resolve issues and provide clear solutions● Support for Windows and Other OS: Provided support for Windows operating systems, including installation and troubleshooting and assisted with other OS as needed.● In-Person and Remote Assistance: Offered remote support via phone, chat, and on site support when required