Isaiahjer Christopher Rivera Email & Phone Number

Philippines

-Troubleshoot complex problems tied to applications maintenance tasks, provide software fault diagnosis, resolve operational issues.-Troubleshooting applications and user account problems as well as providing software fault diagnosis and proposed resolutions that pertains to the cloud SaaS environment.-Manage and support cloud operations.-Executing SQL scripts for troubleshooting data related issues.-Performing Deltek product hotfix deployments, installations, and upgrades.-Adhering to a high standard in security protocol and procedures.-Runbook and knowledge base content management responsibilities.-Experienced in Microsoft Windows, Networking, AWS, Java/J2EE, PowerShell, SQL Server, Oracle, Virtualization and Monitoring.

Quezon City, National Capital Region, Philippines

- Advance Technical Support - Technical Support Level II (Position)- Acts as Point of Contact (POC) of our Team Lead- Supporting Health Care Account - Anthem (US-based)- Monitoring Ticket Inflows for the Team via ServiceNow- Managing Ticket Inflows Escalated by Level 1 Tech Support in ServiceNow- Assigning Tickets to the Team and Routing to Respective Support Group.- Supporting Clients via Emails, Chat Messages and Calls. - Identifies, Investigates, and Document Client Issues- Trained in Active Directory and ServiceNow as Ticketing Tool. - Trained in SCCM Remote Tool and Software Center.- Experienced to use Citrix Director and VDAAS.- Experienced in Installing Software thru Software Center and Manually. - Experienced in Handling VPN, WIFI, Ethernet, and Network Issues.- Experienced in Active Directory, SCCM Portal, EMA and Software Center Configuration- Experienced in Unlocking Accounts and Resetting Passwords.- Experienced in Troubleshooting Microsoft Office Issues. - Supported Microsoft Office, BitLocker, Reinstallation, Configuration, Windows Issue, BIOS Update, Hardware Issues (BSOD, Headset, Camera, Sound, Docking Station, Battery), Website Issues, Java Installation and Configuration for Website Applications, VPN Connection Issues

Philippines

-Acts as First Point of Contact of Clients to Reports Issues-Investigates, Analyze and Documents the Issue in Ticketing Tool known as MyService-Ability to Follow and Read Knowledge Articles-Experienced in SCCM Remote Tool-Supporting Computer and Mobile Application-Applied Basic Software Troubleshooting-Exposed in using Citrix and VPN (Pulse Secure)-Supported Microsoft Intune, Mainframe Apps, PingID, Microsoft Office, Browser Issues, Etc.

Davao, Davao Region, Philippines

-Part Time/Project Based-Exposed to Outbound Calls to US Citizens-Conducts Interview Regardless of Beliefs, Race, Ethnic and Origin.-Applied Proper Call Rebuttals and Phone Handling-Enhance Communication Skills with International Respondents

Philippines

-Conducts Inspection and Monotoring of the New Theater Bldg. Project-Creates AutoCAD Lighting Design for CCP Dressing Room-Inspects the Generator Set and Motors of the Bldg.-Responsible for Procurement / Legal Documents to Process Expenses and Bidding