As a Key Account Manager at Share the Love, a leading personalised gifting company, I’m responsible for driving business growth and managing various aspects of the organization. My responsibilities include managing digital affiliates, executing marketing strategies, overseeing purchase & finance, delivering exceptional customer service, leading retail projects, optimizing E-commerce categories, providing sales support and exploring business expansion opportunities. Additionally, I occasionally assist with operations and logistics management and handle corporate inquiries.Key Responsibilities:• Execute Email & WhatsApp Marketing campaigns• Oversee Purchase, Inventory & Finance Management.• Explore and expand E-commerce Categories.• Exploring business expansion opportunities.• Oversee Customer Service operations and intervene when necessary• Handle corporate inquiries with utmost efficiency.• Lead Retail Project Management initiatives.• Manage digital affiliates such as Amazon.com, Noon.ae, Instashop etc.

Responsible for managing and overseeing a diverse portfolio of cross-functional operational initiatives. Multidisciplinary role as a start-up company, where the primary purpose is to ensure the efficient and effective day-to-day operational management across all SharetheLove offers and processes. Engage with, and support, several departments including Order Fulfilment, Sales, Procurement, Delivery, Customer Care, IT & Financial Services. Establishing a systematic process for partner outreach and relationship management.Key Responsibilities:• Develop and conduct the implementation of goals, objectives, policies, procedures and standards to improve efficiency.• New Business Development & Relationship Management.• Working directly with company Director to address issues and concerns and continually look for ways to improve the processes and systems.• Working with Director to develop strategy and long-term planning for SharetheLove’s operations & sales.• Building and developing commercial and strategic relationships with our key targeted partners.• All-round hands-on work while team and company is growing.

Overseeing daily operations of the store & ensure smooth running of operations to maximize sales and minimize costs. Create business strategies to attract new customers, expand store traffic, and enhance profitability. Meeting sales goals by training, motivating, mentoring and providing feedback to store staff. Complete store administration and ensure compliance with policies and procedures. Prepare detailed reports on buying trends, customer requirements, and profits. Complete store operational requirements by scheduling and assigning employees; following up on work results. Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers. Key Responsibilities:• Ensure high levels of customers satisfaction through excellent service.• Propose innovative ideas to increase market share.• Maintain outstanding store condition and visual merchandising standards.• Hire, train, and oversee new staff.• Respond to customer complaints and concerns in a professional manner.• Manage stock levels and make key decisions about stock control• Ensure store compliance with health and safety regulations.

As Operations Manager the duties was to manage overall operations and is responsible for the effective and successful management of labor, Ensure safe and efficient operations. Monitoring invoices, money handling procedures, accounting and bank processes, Overseeing market initiatives and implementing better business practices. Delegating responsibilities to ensure staff members grow as capable participants. Assessing and implementing improved processes and collaborating with management regarding the implementation of these improvements & completing performance reviews of the latest processes in a prudent manner. Recruiting, training, supervising and appraising staff. Plan and implement the overall store(Retail & Wholesale) strategy. Work with suppliers, manufacturers and internal departments. Work with suppliers, manufacturers and internal departments.Key Responsibilities:• Creating and managing budgets.• Evaluating performance and productivity.• Handling own B2B & B2C Customers.• Overseeing marketing initiatives.• Analyzing accounting and financial data.

Supervising daily operations of organization. Develop productive, profitable and achievement oriented working environment for employees. Address operational issues and concerns in a timely fashion. Supervise operations team to ensure operational excellence and excellent customer services. Develop and maintain operational guidelines for staffs. Determine staffing requirements, work assignment and schedules for new projects. Coordinate with Operations Manager in different operational issues and promotional activities. Evaluate current operational strategies and recommend improvements. Generate operational reports for management as needed.Key Responsibilities:• Assist Operations Manager in supervising daily operation.• Improve operational systems, processes and policies specifically.• Respond to customer complaints and concerns in a professional manner.• Develop and arrange promotional material and in-store displays.• Develop and maintain operational guidelines for staffs.

As Regional Manager the duties was to guiding management staff in your region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld. Ultimately to perform efficiently in a high pressure environment and demonstrate excellent problem solving and decision making skills and report everything direct to the Company Board of Directors.Key Responsibilities:• Oversee overall financial management, planning, systems and controls.• Create business strategies to attract new customers, expand store traffic, and enhance profitability.• Develop long range forecasts and maintain long-range financial plans.• Regular meetings with the CEO around fiscal planning & development.• Researching and identifying growth opportunities.

Working with the executive team to set the marketing strategy for the business. Hiring and managing the performance of a more junior marketing team. Researching and analyzing market trends and competitors. Overseeing marketing campaigns. Tracking effectiveness of marketing campaigns and reporting findings to the executive team. Writing and delivering content and social media plans. Looking after the budget of the marketing department and making sure the budget spend is delivering a return on investment. Managing the design and production of promotional materials, such as websites and brochures. Overseeing the company’s attendance at events, such as trade shows, conferences, and festivals.

Oversee and supervise all duties performed by entire Sales Team. Oversee all cash register sales. Provide friendly and courteous service to all existing clientele as well as prospective customers. Monitor all work of employees and ensure optimal performance of company departments and ensure compliance to all established standards. Handle the complaints of the customers or any issues they may be having and try to solve it immediately. Ensuring the work area is safe, clean and well organized. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.Key Responsibilities:• Maintains security and telecommunications system.• Keep updated records and files.• Monitor office expenses and costs.• Informs visitors by answering or referring inquiries.• Assist with placement of orders, refunds, or exchanges

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Knowing the products inside and out so that I can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Build sustainable relationships of trust through open and interactive communication.Key Responsibilities:• Responding promptly to customer inquiries.• Identify and assess customer's needs to achieve satisfaction.• Acknowledging and resolving customer complaints.• Processing orders, forms, applications, and requests.• Ensure customer satisfaction and provide professional customer support.