• Built and developed an AI persona (Emmy the Email Assistant) using a GPT-4 model for Cencora’s Account Management team in use of analyzing, categorizing, and generating responses for customer emails.• Collaborated with cross-functional teams to build a thorough customer data touchpoint registry, improving readiness for cybersecurity occurrences between the business and it’s customers.• Leveraged data management and analysis skills utilizing Microsoft Excel and Salesforce for proficient data filtering and collection.• Supported other administrative functions including creating reports, presentations, use-case documents, etc.

• Built website interface using Microsoft WordPress.• Designed/edited media photos with Adobe Photoshop and Canva.• Managed TikTok page (3.2k followers).• Created advertisements and short videos to encourage customer outreach and created a company personality.

• Provided technical support to end-users by resolving hardware, software, and network-related issues for products using Jira Service Management.• Managed and executed IT remediation assessments, ensuring the resolution of security vulnerabilities and compliance gaps identified in initial audits.• Worked with a team of software engineers to resolve technical issues for NetSec, an IT service provider focused on cybersecurity.• Created a prototype mobile application using Figma and Adobe Photoshop for the QCinema International Film Festival informing users about films, schedules, and festival pass information.