Isabel Sánchez Díaz Email & Phone Number

Laredo, Texas, United States

-Review multiple input sources for employee feedback such as survey responses, complaints and areas of opportunity for trends and strategy-based recommendations.-Collect, study, and draw accurate conclusions from multiple data sources; ability to identify errors and/or inconsistencies in data.-Collect and make meaningful correlation to scores from unstructured feedback (survey verbatim comments).-Create monthly and quarterly reports to update executive management on employee satisfaction, trends, and emerging issues.-Develop and maintain positive and effective working relationships with peers and business partners to understand business objectives and strategy.-Work with HR management to communicate to executive team insights and recommendations to drive improvements.-Train management (one-on-one) on the effective use of Peakon and assist with gathering data.-Ensure understanding of employee relations strategy, objectives and needs.-Serve as an escalation point for issues identified though employee feedback.-Other duties as assigned.

Laredo, Texas, United States

-Prepares unemployment claims for Texas and Oklahoma.-Process internal transfer requests.-Prepares and sends credit and background letters.-Coordinates credit and background appeals.-Prepares, distributes, and tracks Business Developments Allowance reports.-Follow-up and track employee acknowledgement documents.-Assist management with projects.-Filing and/or uploading of employee documents.

Laredo, Texas, United States

-Troubleshoot PCs, Apple systems and various software applications via phone, chat/remotedesk, walk-ins and remote desktop route calls to appropriate personnel.-Assist users with diverse computer-related and telephone issues.-Decommission nonfunctional computers and equipment to surplus.-Maintain inventory of network hardware and communication connections.

Plainfield, Indiana, United States

-Coached, managed, and developed a team of Amazon associates.-Communicated policies to team and acted as a source of information.-Partnered with management to establish and maintain quality control standards.-Set performance goals and targets to achieve customer demand and ensure accuracy andquality.-Developed a project throughout the summer to reduce idle time in the outbound department.